Customer Success Manager

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ABC Fitness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

🧘 Wellness

SaaS • Healthcare Insurance • Wellness

ABC Fitness is a leading tech provider specializing in software solutions for gym and fitness businesses worldwide. With a suite of platforms including gym management, member management, and personal training solutions, ABC Fitness empowers businesses of all sizes to optimize operations, engage members, and drive growth. Their solutions are designed to cater to a wide range of fitness business models, from large gyms to boutique studios and personal trainers, ensuring they meet the unique needs of their users.

📋 Description

• Lead, mentor, and develop a team of Customer Success Managers (CSMs) • Support customer retention, engagement, adoption, and customer health initiatives • Act as an escalation point for complex customer situations and help drive resolution • Partner cross-functionally with Product, Support, Sales, Enablement, and Operations teams • Monitor team and customer performance metrics to identify risks and improvement opportunities • Support process improvements and scalable customer success best practices • Drive accountability around customer experience, responsiveness, and service delivery • Develop strong knowledge across all platforms and broader ABC Fitness ecosystem • Occasional travel required for client engagement opportunities

🎯 Requirements

• 7+ years of experience in Customer Success, Account Management, or a related SaaS customer-facing role • 2+ years of people leadership or team management experience preferred • Strong communication, coaching, and relationship management skills • Experience managing customer escalations and competing priorities in a fast-paced environment • Strong organizational and problem-solving skills • Ability to collaborate cross-functionally and influence stakeholders • Data-driven mindset with the ability to interpret customer trends and performance metrics • Experience within a Health & Fitness technology SaaS company or fitness industry environment is great to have • Experience supporting SMB or scaled customer success motions is great to have • Experience with retention, engagement, or adoption-focused KPIs is great to have • Familiarity with CRM or Customer Success platforms is great to have

🏖️ Benefits

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement • Medical/Dental/Vision coverage • EAP – we get you help when you need it. Period. • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 • And more! – so many benefits we couldn’t even fit them all here!