Customer Success Manager

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🔥 0 minutes ago

🦌 Connecticut, Montana – Remote

🦌 Connecticut – Remote 🦬 Montana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Togal.AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $7M Seed Round - Togal.AI on 2023-03

Artificial Intelligence • SaaS • B2B

Togal. AI is a cloud-based, AI-powered takeoff platform for the construction industry that automatically detects, measures, compares and labels spaces and features on architectural plans and drawings. Built by estimators for estimators, it speeds pre-construction takeoffs, increases accuracy, enables real-time team collaboration, and automates manual tasks (including natural-language interaction via Togal. CHAT) to help contractors and subcontractors produce faster, more accurate bids.

📋 Description

• Build strong relationships with customers, understanding their goals and ensuring they are met through the platform • Conduct regular check-ins to monitor usage and overall satisfaction • Act as the primary point of contact for a portfolio of customers • Respond to support requests in a timely and professional manner • Troubleshoot issues and coordinate with the product team when necessary • Maintain records of customer interactions and feedback • Monitor usage and identify churn risks early, addressing them with tailored support • Identify upsell and renewal opportunities and collaborate with the sales team to execute them • Provide customer insights to product and engineering teams to help shape product direction • Share trends, wins, and blockers with the broader customer success and sales teams

🎯 Requirements

• Experience in customer success, account management, or a client-facing SaaS role • SaaS experience with a strong acumen for product knowledge • Strong communication and relationship-building skills • Ability to troubleshoot issues and explain technical concepts to non-technical users • Experience working with CRM or customer success platforms • Highly organized and proactive with a customer-first mindset • Located in CT/MT/PT time zone • Experience in construction tech or working with AEC clients is a plus

🏖️ Benefits

• Health, dental, and vision insurance • Unlimited PTO and remote flexibility • Opportunity to grow your career at a fast-paced AI startup • Collaborative and innovative work environment