Customer Success Manager – Mid-Market

Job not on LinkedIn

🕒 June 4

🇺🇸 United States – Remote

💵 $100k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Popl

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

📣 Marketing

☁️ SaaS

B2B • Marketing • SaaS

Popl is a leading digital business card platform that enhances lead capture and in-person marketing through advanced technology. It allows users to seamlessly share digital business cards, capture leads at events, and enrich contact information via AI, streamlining networking and growing business opportunities. Trusted by millions, including 90% of Fortune 500 companies, Popl integrates effortlessly with CRM systems and offers a unified platform for teams to manage interactions and enhance customer relationships.

📋 Description

• Manage a portfolio of mid-market customers • Lead new customers through onboarding, align on goals, and ensure strong adoption • Track customer health metrics and proactively address risks • Maintain regular touchpoints with key stakeholders and decision-makers • Conduct virtual training sessions, share best practices, and introduce new features • Lead quarterly or semi-annual business reviews • Partner with Account Management to support renewals and identify expansion opportunities • Provide customer feedback to Product, Sales, and Marketing • Collaborate cross-functionally to resolve issues and implement solutions • Create and standardize customer success best practices • Report to the Director of Customer Success • Help drive gross revenue retention, usage, and customer satisfaction

🎯 Requirements

• 3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers • Background in SaaS or technology • Experience managing customer accounts ranging from $10K-$100K ARR • Passion for understanding customer needs and aligning solutions to deliver measurable outcomes • Strong communication and interpersonal skills • Self-starter with excellent problem-solving skills and ability to manage multiple priorities effectively • Comfortable using data to track customer health, measure success, and inform decision-making • Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms is a plus • Comfort with QBRs/ABRs, health checks, account mapping, and other common customer success processes • Legally authorized to work in the USA or eligible for employment visa sponsorship

🏖️ Benefits

• Competitive salary • Meaningful equity • Full insurance & benefits • Unlimited PTO • $150 monthly wellness credit • Constant daily learning • Fully remote