Customer Success Manager

Job not on LinkedIn

🕒 June 5

🇺🇸 United States – Remote

💵 $80k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 31%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 158 days.
• Jobs at this company usually fill in 57 days.
• Reposted once.

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InvoiceCloud, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

📦 Logistics

💼 Consulting

Insurance • Logistics • Consulting

InvoiceCloud, Inc. is a leading provider of digital bill payment solutions, dedicated to enhancing the billing and payment experience for its users. The company specializes in enabling seamless interactions with applications designed to simplify payment processes across various industries, including utilities, insurance, and local government. InvoiceCloud's True SaaS platform offers intelligent communication tools, paperless enrollment options, and integration capabilities, facilitating increased digital payment adoption and customer satisfaction. Their innovative approach has been recognized with industry awards, and they continue to work with partners to deliver efficient, customer-centered payment solutions.

📋 Description

• Build strong, strategic partnerships with a defined group of clients • Ensure clients achieve maximum value from the InvoiceCloud platform • Guide day-to-day client engagement and strengthen retention • Influence digital adoption programs and identify product expansion opportunities • Understand client business models, goals, adoption trends, and operational workflows • Recognize risks and act to maintain satisfaction and prevent churn • Execute strategies to increase digital payment adoption and improve customer experience • Drive improvements across revenue influence, portfolio growth, adoption metrics, and client advocacy • Identify upsell and cross-sell opportunities and produce customer success qualified leads • Use Salesforce, reporting tools, data dashboards, and analytics to track performance and inform action plans • Manage the full lifecycle of client engagement and document discussions, action plans, and insights • Investigate client challenges and collaborate across teams to resolve issues • Develop technical fluency in client integrations and workflows to guide troubleshooting • Establish scalable communication and engagement cadences for a diverse book of business • Apply data-backed recommendations, automated tools, templates, and process improvements • Use AI-assisted tools to analyze client data and uncover improvements • Travel periodically to key accounts for onsite meetings or conferences as required

🎯 Requirements

• Strong relationship management experience with a track record of driving retention and growth • Experience supporting clients in person and via virtual communication tools (Teams/Zoom) • Background in electronic billing, payments, merchant services, or related SaaS platforms preferred • Excellent verbal, written, presentation, and interpersonal communication skills • Customer-driven and results-oriented, with the ability to influence decision-making • Strong organizational, planning, and time-management skills • Experience working independently and managing multiple priorities in a fast-paced environment • Proficiency with Microsoft Office tools and Salesforce

🏖️ Benefits

• Medical, dental, vision, life & disability insurance • 401(k) plan with company match • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays • Mental health resources • Paid parental leave & Backup Care • Tuition reimbursement • Employee Resource Groups (ERGs)

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