Coverage Operations Specialist

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

🤝 B2B

📋 Compliance

Enterprise • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Secure coverage on a deadline. • Negotiate fees in real time. • Triage a fast-moving pipeline. • Manage the curveballs. • Onboard and support attorneys. • Keep clients in the loop. • Keep your data clean. • Make the system better.

🎯 Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service. • Comfortable and efficient on the phone, with strong verbal and written communication. • Genuinely organized. You manage many open items at once without letting anything slip. • Calm and decisive under deadline pressure; you make the call and keep moving. • Tech-comfortable and quick to learn new platforms. • High school diploma or equivalent.

🏖️ Benefits

• Health, Dental, and Vision Insurance • 401(k) with Company Matching • Paid Time Off • 7 Paid Company Holidays • 4 Floating Holidays per Year • Life Insurance and AD&D Insurance • Long-Term Disability • Health Care Reimbursement Flexible Spending Account (FSA) • Dependent Care Flexible Spending Account • Employee Assistance Program (EAP) • Pet Insurance