Access Specialist

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Medsuite Inc

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS • HealthTech

Medsuite Inc. is a digital platform designed to streamline healthcare management and improve patient care. It provides tools for healthcare providers to manage patient records, appointments, and communications efficiently, all while prioritizing user-friendly access for patients and providers alike.

📋 Description

• Coordinate and manage access provisioning for EMR systems, billing platforms, and payer portals • Submit and track access requests including new user setups, account modifications, password resets, and account terminations • Assign and validate appropriate access types based on role and operational function • Ensure URLs, login credentials, and role-based configurations are accurately documented and communicated • Utilize internal ticketing systems to track status, document responses, and ensure resolution • Maintain audit logs, access tracking, and configuration documentation • Support onboarding and offboarding access activities • Independently manage complex and high-risk access scenarios across multiple systems • Serve as escalation point for Access Specialist I for complex access and troubleshooting issues • Coordinate access readiness for client go-lives, acquisitions, integrations, and system transitions • Partner with Project Leads and Access Leads to align access delivery with onboarding timelines • Validate role-based access configurations for accuracy, security, and workflow alignment • Proactively identify access risks and dependencies and escalate with recommended actions • Perform advanced access audits and reconciliation for compliance and operational accuracy • Identify recurring access issues and recommend process improvements • Support testing and validation of new systems, payer portals, or access workflows • Provide informal coaching and knowledge-sharing to Access Specialist I team members • Participate in special projects related to access standardization, automation, or platform changes

🎯 Requirements

• Bachelor’s degree in a healthcare or IT-related field preferred • Experience in healthcare access administration, medical billing operations, or healthcare IT support • Strong understanding of payer portals and healthcare billing systems • Strong oral, written, and interpersonal communication skills • Strong problem-solving skills • Strong independent and critical decision making skills • Strong organizational skills • Strong time management skills • Strong word processing, spreadsheet, database, and presentation software skills • Strong detail orientation skills • Ability to communicate technical information to technical and nontechnical personnel at various levels in and across the organization • Ability to work well under pressure with good communication skills • Ability to take initiative and effectively troubleshoot while focusing on innovative solutions • Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately • Ability to remain flexible and work within a collaborative and fast paced environment

🏖️ Benefits

• performance-based incentive plan • Referral Bonus