Customer Success Manager, Enterprise – Fed/SLED

Job not on LinkedIn

🔥 56 minutes ago

🇺🇸 United States – Remote

💵 $119k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Abnormal provides total protection against the widest range of attacks including phishing, malware, ransomware, social engineering, executive impersonation, supply chain compromise, internal account compromise, spam, and graymail.

📋 Description

• Portfolio Management: Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth • Value Realization: Serve as the customer advocate, deliver Business Reviews, prove ROI, and drive adoption of platform features to maximize value • Success Planning: Develop and execute strategic success plans that align with customer goals and roadmap; engage senior decision makers to guide strategy • Expansion Opportunities: Identify upsell and cross-sell opportunities based on customer needs and platform adoption • Product Knowledge: Maintain deep knowledge of Abnormal products and roadmap to educate customers on relevant features and drive adoption • Relationship Building: Establish trusted advisor relationships, understand industry trends, and cultivate customer champions • Collaboration: Partner across internal teams (Sales, Product, Engineering, Support) to ensure customer satisfaction, renewals, and expansion • Risk Mitigation: Monitor customer health, anticipate risks, and coordinate remediation plans before issues escalate

🎯 Requirements

• 5+ years of Customer Success experience, ideally in enterprise SaaS • Proven track record managing executive relationships (CIO, CISO, or equivalent) • Demonstrated success driving customer adoption, retention, and growth within a defined portfolio • Strong account management, strategic planning, problem-solving, and negotiation skills • Strong technical aptitude with enterprise software and networking technologies • Excellent communication and presentation skills, with the ability to lead executive-level discussions • Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.

🏖️ Benefits

• Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. • This role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.