Senior Credit & Collections Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $68.9k - $99k / year

⏰ Full Time

🟠 Senior

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Abnormal provides total protection against the widest range of attacks including phishing, malware, ransomware, social engineering, executive impersonation, supply chain compromise, internal account compromise, spam, and graymail.

📋 Description

• Manage the end-to-end collections process, including issuing initial invoices, following up on outstanding balances, and resolving invoice disputes in a timely manner • Provide post-close audit reporting related to billing and collections activity • Ensure efficient processing of all collections activities, including updating and maintaining customer payable contact information • Serve as the subject matter expert to the business on effective collections practices and policies • Own the AR aging report and produce weekly and monthly collections metrics including DSO, collection rate, and bad debt reserve • Present collections trends and insights to the Deal Desk Director and Finance leadership, surfacing risks and recommended actions • Leverage AI tools to automate aging report generation, flag high-risk accounts, and draft executive-ready summaries • Serve as the primary point of contact for customer billing inquiries, building relationships with customer AP teams to proactively prevent payment delays • Maintain accurate and up-to-date customer payable contact records, anticipating personnel changes that could disrupt payment workflows • Use AI-assisted drafting tools to produce timely, professional customer communications that balance collections urgency with relationship preservation • Manage a formal escalation path for delinquent accounts, coordinating with Sales, Legal, and Customer Success when accounts require executive outreach or collections agency involvement • Triage and resolve invoice disputes efficiently, documenting root causes and identifying recurring issues to drive upstream process fixes • Apply AI-powered triage to prioritize dispute queues and surface resolution recommendations based on account history and contract terms • Manage the bad debt write-off process, including documentation, approval workflows, and coordination with the Controller or VP Finance • Perform periodic bad debt reserve analysis, ensuring reserve levels appropriately reflect aging trends and collection risk • Maintain audit-ready write-off records in compliance with internal controls and accounting policy • Own collections policy and procedure documentation, ensuring all workflows are clearly defined, consistently followed, and updated as processes evolve • Ensure SOX-relevant collections controls are documented and audit-ready, partnering with the accounting team during internal and external audits • Build and maintain AI prompt libraries and workflow templates that enable the team to scale collections operations efficiently and consistently • Leverage AI-powered platforms (e.g., Claude, Abnormal’s internal AI tools) to automate repetitive collections tasks such as invoice follow-up sequencing, customer communication drafting, and dispute triage • Identify opportunities to integrate AI tooling into the collections workflow, including intelligent prioritization of aging receivables and automated cash application matching • Partner with the Deal Desk Director and cross-functional stakeholders to evaluate, test, and implement AI-assisted process improvements that reduce manual effort and improve collection cycle times • Build and maintain prompt libraries, workflow templates, and documentation to scale AI-assisted processes across the team • Monitor AI-generated outputs for accuracy and compliance, ensuring all automated communications and reporting meet Abnormal’s standards

🎯 Requirements

• 3–5 years of experience in collections, accounts receivable, or a related accounting function • Demonstrated experience with ERP systems (e.g., NetSuite, Sage Intacct, SaaS Optics) and billing workflows • Hands-on experience using AI platforms or productivity tools (e.g., Claude or similar) to improve work quality and efficiency; curiosity and eagerness to expand that skill set • Strong analytical and problem-solving skills with a process improvement mindset • Excellent written and verbal communication skills; comfortable engaging with customers and internal stakeholders at all levels • High attention to detail and ability to manage competing priorities in a fast-paced environment • Experience in a high-growth SaaS or technology company is a plus.

🏖️ Benefits

• Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. • In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.