Senior Customer Success Manager – Fed/SLED

Job not on LinkedIn

🕒 September 10

🇺🇸 United States – Remote

💵 $139.4k - $164k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Manage and grow a portfolio of customer relationships • Ensure customer success, satisfaction, retention, and growth • Align with customers on success criteria and drive adoption of best practices • Deliver Business Reviews, prove ROI, and maximize value realization from the Abnormal platform • Develop and execute strategic success plans aligned with customer goals and roadmaps • Engage senior decision makers to guide customer strategy • Identify upsell and cross-sell opportunities • Maintain deep knowledge of Abnormal products and roadmap • Educate customers on relevant features and drive platform adoption • Establish trusted-advisor relationships and cultivate customer champions • Partner with Sales, Product, Engineering, and Support teams • Monitor customer health, anticipate risks, and coordinate remediation plans • Provide feedback to internal teams

🎯 Requirements

• 5+ years of Customer Success experience, ideally in enterprise SaaS • Proven track record managing executive relationships (CIO, CISO, or equivalent) • Demonstrated success driving customer adoption, retention, and growth within a defined portfolio • Strong account management, strategic planning, problem-solving, and negotiation skills • Strong technical aptitude with enterprise software and networking technologies • Excellent communication and presentation skills, with the ability to lead executive-level discussions • Bachelor’s degree in Computer Science, Engineering, or equivalent work experience • Experience in enterprise SaaS product support environments • Knowledge of customer lifecycle management, including journey mapping, touchpoints, and retention strategies • Proficiency with case management systems and CRMs such as SFDC and JIRA

🏖️ Benefits

• Bonus or incentive compensation may be available • Equity may be available • Comprehensive benefits package • Pre-employment checks aligned with security and privacy standards