Senior Field Service Manager – Data Centers

🕒 April 28

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

👔 Manager

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Generac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1959

⚡ Energy

🔧 Hardware

💰 $200M Grant on 2024-07

Energy • Hardware • Manufacturing

Generac is a leading manufacturer of energy solutions, specializing in backup power generation systems and renewable energy products. The company is committed to delivering reliable power solutions for various applications, including residential, commercial, and industrial sectors. With a focus on innovation and sustainability, Generac aims to meet the growing demand for dependable electricity in a changing energy landscape.

📋 Description

• Provide technical support, setup and assistance to data center customers. • Assist in site certification, operation and EPA testing. • Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues. • Assist sales managers and rep groups with new customer product training. • Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers. • Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met. • Provide sales support through assisting customers in determining correct equipment for their needs. • Provide technical input and design ideas to engineering during new product initiation and existing product improvements. • Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support. • Provide written weekly reports to manager covering product issues/ concerns, possible sales/upsell opportunities. • Assist Service Training and Technical Publications with manual content and reviews for accuracy. • Evaluate Engineering Change Requests (ECR’s) and Engineering Change Notices (ECN’s) to determine the need for new service parts.

🎯 Requirements

• Bachelors Degree in Electrical Engineering or Mechanical Engineering or equivalent experience • 10 years of relevant experience

🏖️ Benefits

• Health Insurance • Paid time off • Professional development opportunities