Paid Media Operations Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Performance Marketing

🦅 H1B Visa Sponsor

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👻 Ghost score 11%

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Logo of Acadia

Acadia

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

🏥 Healthcare

Consulting • Food & Beverage • Healthcare

Acadia is a full-service digital growth agency focused on e-commerce and retail media. The company provides strategy, advertising, analytics & business intelligence, paid media, content and creative, SEO, and conversion rate optimization across marketplaces and retail networks such as Amazon, Walmart, Instacart, Target and Kroger. Acadia helps brands (B2C and B2B clients) maximize sales and ROI through retail marketplace management, data-driven media planning and creative execution, with specializations in multi-location brands, beauty, CPG, pets, apparel, restaurants, and health & wellness.

📋 Description

• Maintain strategic resources, templates, and past media plans for new team members and clients • Resolve billing, access, and account ownership issues during onboarding • Ensure new accounts are set up in financial tracking before handoff • Run structured account audits for every new client • Document account history, flag structural issues, and identify quick wins • Build and maintain audit frameworks and templates • Review targeting setups, asset organization, and naming conventions • Own onboarding readout templates and run post-onboarding retrospectives • Drive platform certification and surface platform updates, betas, and industry news • Incorporate competitive landscape review into onboarding audits • Own the team member onboarding lifecycle from pre-hire checklists through initial ramp • Run the training and learning-and-development program, including Lunch & Learns and remedial trainings • Communicate onboarding status, timelines, kickoff processes, and ramp-down criteria to Account Management • Coordinate onboarding across Account Management, Ad Ops, HR, and Finance • Maintain the paid media operations hub • Drive adoption of Asana and Google Drive for task tracking and documentation • Keep SOPs and best-practice resources current • Integrate AI tooling into onboarding, audit, and training workflows • Document repeatable workflows for team adoption

🎯 Requirements

• Bachelor’s degree in marketing, operations, communications, or a related field (or equivalent hands-on work experience) • 5–8 years of relevant experience • Prior agency or marketing services environment preferred • Background in paid media with enough channel fluency to run an account audit and facilitate trainings • Demonstrated experience in project management, training and development, learning enablement, or operations • Excellent verbal and written communication skills • Exceptional organizational skills and process discipline • Proficiency in Google Suite and Asana • Strong facilitation and mentorship skills • Ability to coordinate across teams and levels without direct authority • Ability to stay composed across concurrent workstreams

🏖️ Benefits

• A work environment that enthusiastically encourages creativity, risk-taking, and growth • Paid holidays • Paid time off • Closed Christmas Eve through New Year’s Day • 12 weeks of fully paid parental leave • Medical, dental, and vision insurance • 401k match • Opportunity for growth • Flexible working hours • Monthly technology stipend to support remote work setup • Floating holiday

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