Senior Family Support Educator

🕒 August 19

🥔 Idaho, Oregon, +1 more states – Remote

🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $136k - $170k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acadia Pharmaceuticals Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $287.5M Post-IPO Equity on 2019-09

Healthcare • Pharmaceuticals • Biotechnology

Acadia Pharmaceuticals Inc. is a pharmaceutical company specializing in breakthroughs in neuroscience to enhance lives. For over 30 years, Acadia has been at the forefront of healthcare, pioneering treatments for conditions like Parkinson’s disease psychosis and Rett syndrome. The company's focus is on developing innovative and novel medicines that address unmet medical needs, especially in therapeutic areas with high demand, such as Prader-Willi syndrome, Alzheimer’s disease psychosis, and other central nervous system disorders. Acadia is dedicated to elevating life by embracing diverse perspectives, fostering collaboration, and advancing scientific research and development.

📋 Description

• Provide expert field-based patient education and support throughout the Rett community’s treatment journey • Serve as a dedicated point of contact for Rett families’ on-label clinical education questions about disease state and product education • Provide disease state, product, and ongoing therapy-management education in consumer-friendly language through in-person, telephone, and virtual interactions • Determine individual patient and caregiver needs and provide appropriate education and resources throughout the patient journey • Collaborate with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other internal partners across a territory that may cover multiple states • Provide disease-state, product, and Acadia Customer Support Program insights to internal stakeholders • Help develop tools and resources addressing educational gaps and therapy-management strategies • Moderate, lead, and present caregiver speaker programs and attend community events as needed • Provide reactive in-service education to physician offices about the Family Support Educator role and patient-support resources • Identify leadership, mentorship, training, and development opportunities • Ensure all activities comply with laws, regulations, policies, and Acadia values

🎯 Requirements

• Bachelor’s degree, with an emphasis in life sciences preferred; RN, MSN, MBA is a plus • Minimum of 8 years of relevant healthcare or pharmaceutical experience, including at least 5 years in patient support or education • Clinical backgrounds such as nursing, social work, patient advocacy, or tenure within a specialty area may be considered equivalent to industry experience • Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred • Strong background and understanding of field environment in healthcare industry • Strong history of successful cross functional collaboration • Demonstrated success in leading without authority • Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs strongly preferred • Exemplary interpersonal skills • Patient-centric mentality with a high degree of emotional intelligence and empathy • Empathetic listening skills • Exceptional organizational and time management skills • Understanding of HIPAA rules and regulations related to patient privacy • Strong written and verbal communication and presentation skills • Excellent computer skills, including Microsoft Outlook, Excel, Word and PowerPoint • Ability to manage expenses within allocated budgets • Fast learner; flexible; able to work independently and adjust • Ability to travel up to 70%, depending on territory • Ability to meet additional local, state, and federal vaccination requirements for in-person field activities and events

🏖️ Benefits

• Competitive base, bonus, new hire and ongoing equity packages • Medical, dental, and vision insurance • Employer-paid life, disability, business travel and EAP coverage • 401(k) Plan with a fully vested company match 1:1 up to 5% • Employee Stock Purchase Plan with a 2-year purchase price lock-in • 15+ vacation days • 13 -15 paid holidays, including office closure between December 24th and January 1st • 10 days of paid sick time • Paid parental leave benefit • Tuition assistance