UX Researcher

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

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Accela

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🏛️ Government

☁️ SaaS

🏢 Enterprise

Government • SaaS • Enterprise

Accela is a leader in providing cloud-based solutions designed to modernize government services. Their unified suite of innovative applications focuses on building more connected communities through enhanced efficiency and secure data management. Accela empowers local and state governments by streamlining processes such as building permits, licensing, cannabis regulation, and environmental health. With a focus on civic solutions, Accela aims to improve public sector operations by eliminating data silos and facilitating better interactions with residents. By leveraging their SaaS platform, governments can enhance service delivery, increase transparency, and reduce operational costs, leading to significant time and cost savings.

📋 Description

• Plan, design, and conduct qualitative and quantitative user research studies across multiple product areas, including ACA, Payments, Platform Integrations, Administration, and Civic Platform. • Lead usability testing efforts to evaluate product experiences and identify opportunities for improvement. • Analyze research findings and synthesize insights into clear, actionable recommendations for Product, Design, and Engineering teams. • Develop and maintain user personas, journey maps, and other research artifacts that support product strategy and design decisions. • Partner with Product Managers and UX Designers to define research objectives and align studies with business and customer goals. • Conduct user interviews, surveys, contextual inquiries, and other research activities to better understand customer needs and behaviors. • Communicate research findings through presentations, reports, workshops, and stakeholder discussions. • Advocate for user-centered design principles and promote the integration of research throughout the product development lifecycle. • Establish and maintain research best practices, methodologies, and repositories of customer insights. • Collaborate with cross-functional teams to ensure research findings are incorporated into product roadmaps and design solutions.

🎯 Requirements

• Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Human Factors, User Experience, Research, or a related field, or equivalent practical experience. • 3+ years of experience conducting UX research for software, SaaS, or digital products. • Experience planning and executing usability studies and other user research methodologies. • Strong analytical skills with the ability to synthesize complex findings into actionable insights. • Experience developing personas, journey maps, research reports, and customer experience artifacts. • Experience conducting user interviews, surveys, usability testing, and other qualitative and quantitative research methods. • Strong communication and presentation skills with the ability to influence cross-functional stakeholders. • Experience working collaboratively with Product Management, UX Design, and Engineering teams.

🏖️ Benefits

• flexible time off • comprehensive medical, dental, and vision plans • family planning benefits • 401(k) retirement savings plan with company match • health savings account with company contributions • flexible spending account • life, accident, and disability coverage • business travel insurance • employee assistance programs • other well-being benefits