Branch Coordinator

🕒 July 16

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience • Answer inbound calls, provide clear information, and resolve common questions or concerns • Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs • Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines • Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care • Proactively follow up with patients to confirm satisfaction and address any outstanding needs • Test equipment functionality as needed to ensure quality and readiness • Contribute to overall branch success by supporting additional responsibilities as assigned

🎯 Requirements

• High school diploma or equivalent • At least one-year of related work experience • English reading, writing, and speaking skills • Strong computer proficiency, including Microsoft Office programs • Ability to effectively multitask in a fast‑paced environment • Proven problem‑solving skills with good judgment • Creative thinker with the ability to think outside the box • Willingness to learn • Dependability • Adaptability • Strong customer service and bedside manner • Time management • Effective communication in person, on the phone, and electronically • At least two years’ experience in an office environment, healthcare setting or call center • Experience utilizing multi-line phone-system.

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs