Collections Representative

🕒 June 27

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $16 - $17 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments. • Reviews unpaid and underpaid claims. Resubmits or appeals as necessary. • Verifies payment information adjustments to supervisor. • Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. • Complies with the Fair Debt Collector Practices Act (FDCPA). • Responds to customer inquiries regarding account status. • Researches customer’s accounts thoroughly and documents appropriately. • Resolves discrepancies and prepares adjustments and refunds as necessary. • Ensures that all information regarding collection activity of account is entered accurately into the billing system. • Brings recurring issues to the attention of the department supervisor. • Initiates payments and resubmits bills as necessary. • Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships. • Report to work punctually at assigned starting time, and have reliable, consistent attendance. • Performs other duties as required.

🎯 Requirements

• High school diploma is required. • One year of related experience is required. • Business Acumen • Problem Solving/Analysis • Communication Proficiency • Personal Effectiveness/Credibility • Computer Skills • Basic skills in Word and Excel • English (reading, writing, verbal) • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs