Collections Representative

🕒 June 27

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Follows-up with insurance companies to resolve unpaid claims • Researches any overdue account balance and follows up by mail and/or phone • Reviews unpaid and underpaid claims, resubmits or appeals as necessary • Verifies payment information adjustments to supervisor • Coordinates collection activities for delinquent accounts • Complies with the Fair Debt Collector Practices Act (FDCPA) • Responds to customer inquiries regarding account status • Resolves discrepancies and prepares adjustments and refunds as necessary • Ensures that all information is entered accurately into the billing system • Initiates payments and resubmits bills as necessary • Pursues patient payment obligations when insurance defaults

🎯 Requirements

• High school diploma is required • One year of related experience is required • Basic skills in Word and Excel • Strong ability to understand, interpret and develop spreadsheet data • English (reading, writing, verbal) skills • Basic level mathematical proficiency.

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs