Sleep Coach

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🇺🇸 United States – Remote

💵 $19 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Provide excellent customer service and product information, solutions, and relevant details to CPAP patients about therapy usage • Provide proactive and reactive patient outreach during the first full year of CPAP therapy • Place and take inbound and outbound calls to coach, educate, and encourage patients with CPAP therapy • Troubleshoot equipment issues • Utilize manufacturers' software to review patient usage information and make data-driven calls • Use knowledge of OSA to explain the potential effectiveness of therapy • Assist with typical troubleshooting questions involving PAP and mask equipment • Encourage patients to download and use manufacturer mobile app solutions • Verify patient demographics, physician and notification preferences, and document each patient contact • Accurately document patient accounts, comments, discussions, and concerns • Offer ideas, suggest changes, and identify opportunities that enhance business growth • Perform other duties as required

🎯 Requirements

• High school diploma or equivalent • Knowledge and experience working with patients diagnosed with OSA preferred • Experience with various insurance plans (HMO, PPO, Medicare) • Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word • English (reading, writing, verbal) • Moderate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data • Ability to adhere to HIPAA guidelines • Ability to perform a stationary role requiring frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and adjusting focus • Ability to occasionally lift equipment up to 50 lbs.

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs • Reasonable accommodations for qualified individuals with disabilities