EVV Agent

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AccentCare

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10,000+ employees

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⚕️ Healthcare Insurance

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Healthcare • Healthcare Insurance • Social Impact

AccentCare is a national post-acute health care provider with over 50 years of industry experience. As a leader in home health services, personal care services, and hospice care, AccentCare connects the entire home care continuum, which includes skilled home healthcare, private duty nursing, hospice and end-of-life care, rehabilitation therapy, and care management services. Operating over 260 sites across 31 states, AccentCare employs over 31,000 professionals and collaborates with more than 60 significant health systems to serve over 200,000 patients annually. The company has received a 4. 7-star SHP quality rating and holds accreditations from CHAP and the Joint Commission.

📋 Description

• Handle back-to-back inbound calls in a high-volume call center environment • Manage approximately 60 calls per day • Document information in real time while on calls • Navigate multiple systems and screens efficiently • Use Microsoft Office and related systems, including ContinuLink, Vesta and Webex CC • Type while speaking with callers • Provide EVV-related administrative and clerical support for the Texas coverage area • Work Monday–Friday, 8am–5pm CST

🎯 Requirements

• Minimum 3 years in a high-volume call center environment • Experience handling back-to-back inbound calls • Ability to manage high call volume (target ~60 calls/day) • Experience with real-time documentation while on calls • Experience with Microsoft Office: Teams, Outlook, Word, Excel • Self-starter with the ability to work independently and manage priorities • Strong communication skills (verbal and written) • Demonstrates basic computer literacy • Ability to navigate between multiple systems/screens • Ability to use copy/paste functions • Ability to switch between tabs/windows efficiently • Comfortable learning new systems (e.g., ContinuLink, Vesta, Webex CC) • Ability to type while speaking with a caller • Bilingual skills in Spanish strongly preferred • EVV experience preferred • Healthcare or compliance-related experience preferred • Preferably for candidate who lives in TX

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off and paid holidays • Professional development opportunities • Company-matching 401(k) • Flexible spending and health savings accounts • Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app • Programs to celebrate achievements, milestones and fellow employees

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