Director, Operations – Partner Programs

🔥 51 minutes ago

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Provide strategic leadership, operational execution, and performance management for global proprietary programs • Oversee Internova program suite administration, supplier partnerships, annual RFP processes, contract management, rate auditing, operational support, data integrity, program distribution, and compliance • Develop and implement operational strategies to improve efficiency, scalability, supplier engagement, and program performance • Optimize hotel participation, supplier selection, and market coverage based on advisor, traveler, and business unit needs • Direct annual hotel program logistics and partner participation • Lead the annual hotel RFP process, including platform administration, supplier communications, participation strategy, timelines, contract execution, rate loading and auditing, quality assurance, reporting, and analytics • Oversee sourcing, contracting, onboarding, pricing, distribution, compliance, account aging, supplier participation, promotions, and performance monitoring • Manage hotel data administration and program accuracy • Oversee ongoing rate audits and quality assurance across programs, distribution channels, and GDS platforms • Manage corrective action plans for discrepancies or compliance issues and leverage AI-powered auditing tools • Act as liaison between Partner Relations and Technology teams for program launches, platform enhancements, system updates, and maintenance • Support hotel distribution technologies, GDS platforms, CRS systems, booking tools, and RFP platforms • Manage program data, dashboards, reports, and performance metrics for strategic decision-making • Monitor supplier production, participation trends, market demand, traveler preferences, and program performance • Lead, mentor, and develop the Program Operations team, including Support Desk, RFP Administration, Rate Audit, and Promotions • Establish performance expectations, conduct evaluations, and support employee development and succession planning • Serve as escalation point for complex supplier, advisor, agency, and operational issues • Serve as subject matter expert on hotel programs, partner relations, rate auditing, hotel content, and hospitality distribution • Lead or participate in strategic initiatives and cross-functional projects

🎯 Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Travel Management, or a related field; equivalent experience may be considered • 10+ years of progressive leadership experience within the travel, hospitality, or hotel industry • Significant experience in hotel program management, supplier relations, hotel sourcing, and contract negotiations • Advanced knowledge of hotel RFP processes, CVENT/Lanyon platforms, hotel distribution systems, CRS technologies, booking tools, and GDS environments • Strong understanding of the luxury hospitality industry • Strong understanding of hotel pricing, commission structures, rate auditing, supplier performance management, and distribution strategies • Proven experience leading high-performing teams, including remote and cross-functional teams • Exceptional relationship management, negotiation, communication, and stakeholder engagement skills • Strong analytical and financial understanding, operational planning, and project management capabilities • Advanced proficiency with Microsoft Office Suite, Salesforce, reporting tools, and hospitality technology platforms

🏖️ Benefits

• Choice of two medical plans • Choice of two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance • Remote work