Patient Experience Navigator, Medical Assistant

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Logo of Accompany Health

Accompany Health

11 - 50 employees

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare Insurance • Healthcare • Social Impact

Accompany Health is a healthcare provider that offers comprehensive medical, mental health, and social care services, emphasizing personalized attention and supportive care. They deliver services directly to patients' homes, facilitate appointments, and provide support in navigating other healthcare needs such as housing and food access, all while ensuring their services are covered by insurance. Their goal is to create a holistic approach to health that addresses not just medical needs, but also the emotional and social factors affecting overall well-being.

📋 Description

• Help patients schedule and complete their referrals, imaging, procedures, and screenings • Submit and track prior authorizations and requests for durable medical equipment (DME) • Gather, organize, and manage patient medical records to support coordinated care • Work closely with the care team to resolve urgent patient needs quickly and effectively • Support patients in completing preventive screenings (e.g., colonoscopies, mammograms, labs) and contribute to closing care quality gaps • Protect patient information at all times by following HIPAA and confidentiality requirements

🎯 Requirements

• Demonstrated success in roles that require delivering exceptional service and support to patients or clients • Able to manage multiple priorities, including scheduling, coordinating referrals, and processing medical orders efficiently • Strong ability to interact clearly and empathetically with patients, and collaborate effectively with care team members to address questions or resolve issues • Solid understanding of patient confidentiality requirements and strict adherence to HIPAA standards • Experience working in a healthcare environment, handling day-to-day operational tasks

🏖️ Benefits

• Diversity and equal opportunity employment • Medical clearance requirements • Accommodation for religious and medical beliefs

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