Patient Navigator

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🕒 6 days ago

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Patient Link

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

<Patient Link> Patient Link is a healthcare-focused software company that provides patient intake and engagement solutions for medical practices, clinics, and hospital systems. Their SaaS offerings (PatientLink Scan, PatientLink Online, PatientLink 360) digitize and automate registration, consent, reminders, surveys, and signature capture, and they map structured data directly into EHRs via HL7 and FHIR APIs. The company emphasizes strong EHR integrations, data security and compliance (HIPAA, NIST), Azure hosting, and responsive customer support to reduce administrative burden and improve clinical workflows.

📋 Description

• Commit to 20 hours per month of remote shifts for the 16-week cohort (approximately 5 hours per week, scheduled as two 2-hour shifts twice per week plus one hour in team huddles). • Screen patients remotely to understand each client's household, income, expenses, and eligibility factors for various benefit programs via text message, chatbot, or Link Health dashboard.. • Complete Lifeline applications end-to-end, including submission via the FCC website (MA) or state-specific in-clinic process (TX). • Assist clients in accurately completing program applications, using the online portal or Link Health’s enrollment process. • Follow up on enrolled cases at 24-48 hours, 1 week, and 2-3 weeks to confirm benefit access. • Process chatbot intake and escalate unclear cases to the state-level Senior Patient Navigator • Track all activity and enrollment metrics in the Link Health dashboard • Ensure all client interactions & files remain compliant with privacy & security protocols. • Communicate professionally and appropriately with the leadership team and Senior Patient Navigators • Complete all required compliance documentation • Opportunity to write and publish op-eds, conduct research, and present at conferences

🎯 Requirements

• Outgoing personality and an ability to work with people from a variety of backgrounds • Positive, proactive, and personable team player who is goal-oriented • Ability to work independently and as part of a collaborative team • Strong interest in advancing social and economic justice • Demonstrated ability to work collaboratively to gain trust and give respect to others through honesty, integrity, kindness, empathy, and authenticity • Drive to seek what can be improved and offer ways to fix any potential roadblocks • Comfort admitting what you don't know and recognizing that feedback is part of the learning process • Proficiency in Spanish is preferred.

🏖️ Benefits

• Unpaid volunteer position