Diabetes Virtual Patient Navigator

🔥 26 minutes ago

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Coordinate with patients, healthcare providers, specialty pharmacies, and other stakeholders to ensure pre-and-post-training inquiries are addressed • Provide multi-channel inbound and outbound, non-promotional, educational disease state and diabetes device support to patients, caregivers and their healthcare professionals while adhering to program talking points and resources • Provide training support for diabetes medical device such as expectations for device set up, operation, troubleshooting, proper use techniques • Present educational content in accordance with client-specific procedures, standards and compliance requirements • Utilize approved scripts, educational materials and client approved program resources to ensure accurate and consistent messaging • Maintain high-quality customer interactions and superior service standards during all engagements • Attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe • Develop and strengthen relationships with key customers • Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Modular Medical or Inizio Engage • Complete all required administrative responsibilities in a timely manner

🎯 Requirements

• Current US healthcare professional license • Bachelor’s/BSN or equivalent work-related experience • Certified Diabetes Educator (CDE) Preferred • Preferred minimum of 3 years’ experience working in the Diabetes disease state or related field • Demonstrate effective and professional communication • Excellent interpersonal skills with pleasant telephone manners and articulate phone voice • Competency with Call Center Telephone Technology • Demonstrable organizational skills • A self-starter with high personal motivation • Ability to manage multiple tasks • Evidence of continual professional development and a desire to update professional knowledge base regularly

🏖️ Benefits

• Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Continuous growth opportunities through learning, leadership development, and career advancement support