
10,000+ employees
Founded 1967
🏨 Hospitality
🛍️ eCommerce
✈️ Travel
Hospitality • eCommerce • Travel
Accor is a world-leading hospitality group that operates a portfolio of various hotel brands across the globe. With a focus on providing personalized services and innovative hospitality solutions, Accor aims to inspire new ways for travelers to experience the world. The company is committed to sustainable practices and building inclusive environments, leveraging its strong team and brand ecosystem to set trends in the hospitality industry.
🔥 4 minutes ago
Where this job comes from
Posted on Accor's careers page, not through a job board
First seen by Remote Rocketship 4 minutes ago

10,000+ employees
Founded 1967
🏨 Hospitality
🛍️ eCommerce
✈️ Travel
Hospitality • eCommerce • Travel
Accor is a world-leading hospitality group that operates a portfolio of various hotel brands across the globe. With a focus on providing personalized services and innovative hospitality solutions, Accor aims to inspire new ways for travelers to experience the world. The company is committed to sustainable practices and building inclusive environments, leveraging its strong team and brand ecosystem to set trends in the hospitality industry.
• Provide service within Fairmont and Leading Quality Assurance standards • Coordinate the activities of the Arrival Team • Answer incoming calls and transfer callers to appropriate extensions • Communicate guest requests through resort software • Maintain and monitor the Royal Service software system • Follow up on logged guest requests according to hotel standards • Maintain accurate records of guest requests and follow up with departments and guests • Assist Front Office with administrative duties • Check and replenish work and service stations with necessary equipment and supplies • Assist in providing parking options • Maintain accurate communication among guests, staff, management and partners • Provide information about the resort, activities, island activities and restaurants • Participate in departmental sales promotions and communication meetings • Provide engaging, personalized, timely and efficient guest service • Maintain knowledge of the island, resort and resort offerings • Promote health and safety awareness and follow emergency procedures • Follow hotel and departmental policies, procedures and service standards • Contribute ideas and suggestions to improve operations • Participate in environmental and department-specific sustainability initiatives • Check with manager before leaving shift and report concerns to the Manager On Duty
• High School diploma and/or vocational training • A Degree in Hotel/Hospitality or Tourism is an asset • Minimum of one year experience in the Hotel Industry, preferably in a high guest contact role • Must have and be able to maintain a valid Driver’s License and clean Driver’s Abstract • Neat, clean and well-groomed appearance per Fairmont standards • Must possess identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA) • This position does not offer sponsorship of Work Visas • Ability to work varying schedules, including weekends and holidays
• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees • 401(k) • One complimentary duty meal for all employees that work more than 6 hours per shift • Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary) • Wellness Offerings • Employee benefit card offering discounted rates in Accor worldwide • Learning programs through our Academies • Opportunity to develop your talent and grow within your property and across the world • Ability to make a difference through Corporate Social Responsibility activities
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