Support Consultant

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $65k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

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Accordant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B

Accordant is a care management company that provides disease and case management services to members with complex health conditions, offering one-on-one nurse support, proactive monitoring, and digital tools (MyChart integration and a mobile app) as part of health plans. A wholly owned subsidiary of CVS Caremark, Accordant partners with payors and providers to deliver personalized care teams, resource coordination, and evidence-based guidance to help members manage chronic conditions and improve health outcomes.

📋 Description

• Provide functional support and troubleshooting for core Sage Intacct modules, including GL, AP, AR, Cash Management, and Purchasing. • Diagnose and resolve configuration errors, workflow disruptions, and other break/fix issues. • Respond promptly and professionally to client inquiries via email, phone, and virtual meetings. • Deliver one-on-one and small-group training on Sage Intacct workflows, best practices, and system navigation. • Collaborate with internal teams to escalate and resolve complex issues efficiently. • Document solutions and contribute to internal knowledge base articles and training resources. • Identify recurring issues and recommend process improvements or additional user training. • Stay current on Sage Intacct updates and release changes that impact system support.

🎯 Requirements

• Minimum of 2 years’ experience with Sage Intacct, ideally in a support or consulting capacity • Strong grasp of core accounting principles and financial processes • Proven ability to troubleshoot application issues and resolve client concerns effectively • Exceptional communication and presentation skills, with the ability to explain technical concepts to non-technical users • Highly organized and detail-oriented, with strong time management skills • Experience facilitating remote training sessions and developing user-facing documentation • Familiarity with industry-specific use cases in construction, real estate, or the nonprofit sector (preferred but not required)