Strategic IT Customer Liaison

Job not on LinkedIn

🔥 7 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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A.C.Coy Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1986

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

A. C. Coy Company is a specialized recruitment agency based in Pittsburgh, PA, that focuses on connecting professionals with job opportunities in IT, engineering, finance, and sales. Since its inception in 1986, the company has been committed to acting in the best interests of clients and candidates, offering contract, contract-to-hire, and permanent placement services. A. C. Coy aims to make successful career designs possible for job seekers while providing top talent to businesses across the Tri-State area and beyond.

📋 Description

• Build and maintain a strategic bridge to protect OIG technical resources and improve customer service • Fill gaps in the development lifecycle, focusing on pre-discovery, customer engagement, and post-deployment stabilization • Collect and investigate technical ideas from customers • Assign projected ROI against finite resources • Triage data analytics requests and route them to the appropriate team with prioritization • Reduce duplication of effort • Lead exploratory pre-discovery and discovery phases • Engage customer working groups during brainstorming • Investigate current business processes to identify cost savings and efficiencies • Partner with stakeholders to establish strategic planning roadmaps for large projects, including application systems modernization rebuilds • Organize volunteer user groups for usability testing • Identify operational inefficiencies and UX friction points • Support Project Managers by communicating realistic timeframes and milestone importance to customers • Participate in UAT as a customer advocate • Assist the QA Engineer with test plan reviews • Collaborate with product owners on training, internal and external demos, and executive communications • Interface directly with customers during stabilization • Assess customer satisfaction and develop success metrics • Manage the feedback loop to initiate discovery for future v2 iterations

🎯 Requirements

• Degree from an accredited College/University in the applicable field of services is preferred • 5+ years of experience working for an Office of the Inspector General • Strong relationships within the OIG community • Hands-on experience in business process analysis, requirement brainstorming, and pre-discovery exploratory work • Multi-year career background within federal law enforcement • Direct familiarity with typical OIG investigations policies and procedures • Expert-level working knowledge of law enforcement case management systems • Deep familiarity with operational data points • Extensive hands-on experience acting as the primary business liaison to IT engineering teams • Experience defining/prioritizing product backlogs, approving requirements, undergoing UAT, delivering training/demos, and managing operational support issues • Deep operational credibility to bridge technical IT teams and operational customer bases • Demonstrated experience in pre-discovery and discovery phases • Experience evaluating customer requests and leading brainstorming sessions • Strong communication and advocacy skills • Experience interacting with IT teams testing products such as new reports or software • Ability to organize training, user guides, newsletters, and outreach efforts • Experience investigating and evaluating business processes to identify cost savings and efficiencies • Knowledge of business process optimization through automation technologies such as AI, applications, and reporting is a plus • Skill in organizing volunteer groups for working groups, usability testing, surveys, or other end-user outreach is a plus • Ability to formulate long-term strategic roadmaps is a plus • Must be a US Citizen • Must be able to obtain a Position of Public Trust Clearance • Must have lived in the United States for the past 5 years • Cannot have more than 6 months of travel outside the United States within the last 5 years; military service excluded • No corp-to-corp candidates accepted

🏖️ Benefits

• Part-time, contract-to-hire position • 100% remote work • 24 hours/week