Client Services Coordinator

🔥 21 hours ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Accuserve Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏗️ Construction

📦 Logistics

🏠 Real Estate

Construction • Logistics • Real Estate

Accuserve Solutions is a leading provider of integrated services in the home repair and restoration industry. Their innovative approach, known as the Managed Repair Experience SM, connects property owners, contractors, and insurers to create a seamless and efficient restoration process. Accuserve offers a wide range of services including claims management, damage assessment, repairs, and restoration, with a focus on empathy, expertise, and accuracy. They cater to homeowners, contractors, and insurance carriers, delivering solutions in areas such as water mitigation, window and exterior services, and content valuation. Accuserve emphasizes technology and training, providing IICRC-approved ASD courses and fostering a culture of care and innovation across the property claims ecosystem.

📋 Description

• Serve as the primary client contact within the Command Center and ensure assigned accounts achieve objectives • Provide direction to claim management on issues and claim complaints • Decide when to elevate complaints or concerns to the client level versus a claim issue • Train and guide water mitigation and contents claim staff on dispute resolution • Liaise between Sales and Operations for new account setup, carrier escalation resolution, claim review management, and client profitability • Attend and assist in sales presentations as requested • Collaborate with internal and external contacts to resolve issues • Grant authority for contractual and extra-contractual payments needed to settle claims or program disputes • Negotiate among contractors, insureds, carrier personnel, and employees to settle issues • Create dispute-resolution best practices and training materials • Mentor individuals or units on non-defensive communication • Assist with client meeting and event planning • Participate in monthly client meetings, which may include travel • Coordinate information flow between clients and the organization • Create, develop, and maintain client files and route questions appropriately • Monitor claim files and reports for adherence to procedures and guidelines • Review refund requests and make decisions within authority limits • Recommend and enlist Sales and senior management support for issues exceeding authority • Collect data to identify root causes and support process changes • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in business or 2-3 years related experience highly preferred • Experience in property restoration, homeowners' insurance, or damage estimate writing required • Ability to work dynamically and solve critical business needs • Responsive, prompt and articulate; ability to communicate effectively internally and externally with clients • Detailed oriented and disciplined in their work approach • Resourcefulness, self-starting work habits, creativity in problem solving based on information and judgment • Ability to work with minimum assistance and supervision is required • Superior leadership and be a role model to other employees in the Command Center • Excellent customer service and communication and organizational skills • Ability to work under pressure and meet deadlines • Direct customer service experience • Knowledge of account management practices, insurance practices, and water mitigation • Ability to review assigned carrier claims and identify potential issues to resolve early in the life cycle • Escalate known issues to the carrier and provide invoice and scope resolution with minimal supervision • Follow up on Net Promoter Score through contact with insured and recommend changes to management for improvement • Provide relevant documentation to Team Lead when escalated issues are a result of lack of conformance to standard operation procedures and policies • Provide reporting to the carrier as necessary for pilot including rollout of account • Ability to utilize technology devices, software and applications • Previous experience with Microsoft Office Suites and basic computer skills required

🏖️ Benefits

• Annual incentive • Fully remote work arrangement • Monthly meetings with clients, which may include travel

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