Managed Repair Large Loss Specialist

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accuserve Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏗️ Construction

📦 Logistics

🏠 Real Estate

Construction • Logistics • Real Estate

Accuserve Solutions is a leading provider of integrated services in the home repair and restoration industry. Their innovative approach, known as the Managed Repair Experience SM, connects property owners, contractors, and insurers to create a seamless and efficient restoration process. Accuserve offers a wide range of services including claims management, damage assessment, repairs, and restoration, with a focus on empathy, expertise, and accuracy. They cater to homeowners, contractors, and insurance carriers, delivering solutions in areas such as water mitigation, window and exterior services, and content valuation. Accuserve emphasizes technology and training, providing IICRC-approved ASD courses and fostering a culture of care and innovation across the property claims ecosystem.

📋 Description

• Manage reconstruction, fire mitigation, restoration, and property repair assignments throughout the claim lifecycle • Manage large-loss and complex property claims, including losses exceeding $50,000 • Serve as the primary contact for insureds, contractors/vendors, and carrier partners • Coordinate repair activity from initial assignment through completion • Provide timely updates, documentation, and follow-through • Monitor file progress, aging, open tasks, response timelines, and SLA requirements • Review scopes, estimates, invoices, and repair documentation for accuracy and completeness • Collaborate with contractors, project managers, carrier partners, and internal teams to resolve barriers, delays, documentation gaps, scope discrepancies, scheduling conflicts, quality issues, and SLA risks • Communicate file status, documentation requests, estimate reviews, scheduling, repair progress, customer concerns, and next steps through phone, email, system documentation, and other business channels • Apply restoration, reconstruction, mitigation, and property claims expertise to support successful claim outcomes • Identify opportunities to improve file handling, communication, customer experience, and repair process efficiency • Maintain working relationships with insureds, vendors, carrier partners, coworkers, and leadership • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience preferred • Active insurance adjuster license(s) with a minimum of three years of applied experience in property restoration, reconstruction, mitigation, or property claims preferred • Experience managing reconstruction, mitigation, restoration, or property repair files, preferably complex and large loss assignments • Strong understanding of property restoration and repair processes, contractor coordination, estimating, invoicing, claim documentation, and file management • Ability to communicate clearly and professionally with insureds, vendors, carrier partners, and internal teams • Strong negotiation, problem-solving, organization, and follow-up skills • Proficiency with Microsoft Office applications and business systems used for documentation, communication, and file management • Xactimate and XactAnalysis experience preferred • Ability to work a flexible schedule, including evenings, weekends, catastrophe events, and other high-volume operating periods, as required

🏖️ Benefits

• Incentives in addition to base salary • Flexible schedule, including the ability to work evenings, weekends, catastrophe events, and other high-volume operating periods as required • Community-focused and compassionate company culture