Supervisor, Reconstruction

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Accuserve Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

🏢 Enterprise

Real Estate • Enterprise • Insurance

Accuserve Solutions is a leading provider of integrated services in the home repair and restoration industry. Their innovative approach, known as the Managed Repair Experience SM, connects property owners, contractors, and insurers to create a seamless and efficient restoration process. Accuserve offers a wide range of services including claims management, damage assessment, repairs, and restoration, with a focus on empathy, expertise, and accuracy. They cater to homeowners, contractors, and insurance carriers, delivering solutions in areas such as water mitigation, window and exterior services, and content valuation. Accuserve emphasizes technology and training, providing IICRC-approved ASD courses and fostering a culture of care and innovation across the property claims ecosystem.

📋 Description

• Provide supervision, coaching, and engagement to ensure exceptional customer service and achievement of carrier, vendor, and insured KPIs. • Support the implementation of processes, policies, and team standards. • Role model for delivering an exceptional customer experience every time • Establish and maintain positive interactions with internal and external stakeholders. • Assist with overseeing and determining settlement authorizations for team. • Monitor the progress of files, claims, tasks, and queues to ensure compliance. • Adhere to and promote all customer service standards • Ensures sales team milestones and metrics are achieved • Other duties as required • Ability to work overtime or flex schedules during high volume and CAT Events is required

🎯 Requirements

• Bachelors degree or equivalent combination of education/experience required • Demonstrated experience using KPIs, dashboards, or performance metrics to manage team output. • Previous experience in the property restoration industry preferred • Proven ability to lead teams through operational change, performance improvement, or growth. • 3 or more years’ experience in call center/customer service required • Strong customer service skills to allow proper interaction with team members, leadership, and customers • Ability to work collaboratively with peers and departments toward organizational goals • Excellent verbal, electronic, and written communication, and customer service skills • Detail-oriented with strong problem-solving and critical-thinking abilities • Ability to handle conflict in a professional and courteous manner • Ability to operate autonomously and exercise sound judgment. Presenting performance updates or insights to leadership. • Ability to work extended hours or flex schedules during high volume and CAT Events is required • Proficiency with technological devices, software, and applications, including Microsoft Office Suite • Reliable high speed home broadband internet connection with minimum 25 meg download and 10 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options