Customer Service Representative

Job not on LinkedIn

🔥 23 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Islands Ace Hardware

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

🛒 Retail

🛍️ eCommerce

🏢 Enterprise

Retail • eCommerce • Enterprise

Islands Ace Hardware is a retail company that specializes in providing a wide range of home improvement and hardware products. Their extensive inventory includes items for holiday decorations, lawn and garden care, tools, paint supplies, automotive needs, and various outdoor living essentials. With a focus on customer service, they offer quick in-store pickup, free delivery for rewards members, and assistance for DIY projects.

📋 Description

• Provide unmatched customer service • Ensure the service department provides exceptional customer service through inventive problem solving and clear communication • Learn all services and product offerings to effectively communicate with customers • Respond to customer inquiries by email or telephone • Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns • Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements • Maintain professionalism with clients and establish positive rapport with every caller • Update customer information in the customer service database during and after each call • Work with the management team to stay updated on product knowledge and company policy changes • Solve problems and turn frustrated clients into repeat customers • Complete special projects and other assigned duties

🎯 Requirements

• High school diploma or equivalent • 2+ years of customer service and/or field service logistics experience, preferably in a related industry • Experience with Service Titan preferred • Excellent Microsoft Word, Excel and database management skills • Clear, confident, and effective communication over the phone and in person • Strategic thinking and ability to anticipate problems and find solutions • Strong organization skills with attention to detail • Good time-management and ability to balance priorities • Self-starter able to work successfully without supervision • Competitive, ambitious and results-oriented, energized by achieving and exceeding goals • Able to pass a drug screening and background check • Experience working remote • Prolonged periods sitting at a desk and working on a computer • Ability to talk and hear in person and by telephone • Ability to use hands repetitively to operate standard office equipment • Ability to lift up to 15 pounds at times • Close vision and distance vision • Availability for the stated Monday, Tuesday, Wednesday, Friday, and Saturday schedule

🏖️ Benefits

• Incentive/Commission/Bonus opportunities (Based on role / grade level) • 401(k) retirement savings plan with matching company contributions, eligible on your first day • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents • Warehouse Merchandise Discount • Paid time off and paid holidays (depending on role and month of hire) • Career Growth and opportunities within several channels • Tools, hands-on training, formal education, and coaching • Robust Employee Assistance Program providing professional assistance for personal, legal, financial, work, childcare and elder care support