Support Travel Consultant

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Acendas Travel - A BCD Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

B2B • SaaS

Acendas Travel - A BCD Company is a corporate travel management firm focused on serving mid-market organizations. As the mid-market division of BCD Travel, it combines boutique, personalized service with global buying power to deliver managed corporate travel programs, meetings and events, leisure travel, duty-of-care solutions, and 24/7 traveler support. Acendas also provides technology like the GetGoing travel and expense platform, online booking tools, data & analytics, and program consulting to optimize travel savings and compliance.

📋 Description

• The Dedicated Support Travel Consultant delivers exceptional service to a designated corporate client while providing assistance with travel reservations. • Supports the travel agent team with complex transactions, maintaining data integrity across systems, and ensuring compliance with travel policies. • Respond to client travel requests via phone, email, SMS, Salesforce, and online booking tools. • Coordinate domestic and international travel, including air, hotel, car, rail, and ground transportation. • Provide cost-effective travel solutions aligned with corporate travel policies. • Create clear, accurate, and detailed itineraries. • Communicate travel documentation requirements (passports, visas, etc.). • Maintain and update traveler profiles. • Provide back-end support to front-line agents, including exchange assistance and GDS troubleshooting. • Assist with vendor management, mid-office systems, and reporting tools.

🎯 Requirements

• High school diploma required; 2- or 4-year degree preferred. • Minimum of 5+ years Corporate Travel industry experience required. • GDS system experience required (Sabre); advanced knowledge of Sabre; preferred. • Familiarity with Salesforce and mid-/back-office systems (e.g., TRAMS) • Knowledge of airline policies, ARC processes, ticketing, and refunds; preferred. • Advanced proficiency of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.) and cloud-based systems. • Ability to work independently in a remote environment and meet productivity expectations. • Group air and/or healthcare travel experience; preferred. • Experience supporting corporate travel center operations, preferred. • Team lead experience; desired.