Director, Product Management – Digital Experiences

🔥 14 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $220k - $250k / year

⏰ Full Time

🔴 Lead

🛍️ E-commerce

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Achieve

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💸 Finance

💳 Fintech

💰 $50M Debt Financing on 2023-06

Finance • Fintech

Achieve is a leader in digital personal finance, dedicated to helping individuals achieve better financial futures. The company provides a wide range of services focused on managing and reducing debt, including debt resolution, debt consolidation, and various loan options such as personal and home equity loans. Achieve also equips its users with tools like the Debt Payoff Calculator and educational resources to enhance financial literacy. With a mission to reduce debt-related stress, Achieve offers personalized solutions, innovative technology, and expert guidance to improve clients' financial health. Rated TrustScore 4. 8/5, Achieve has resolved over $19 billion in debt and funded over $11 billion in loans, positioning itself as a reliable partner in personal finance management.

📋 Description

• Own the long-term vision, strategy, and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across Personal Loans and HELOCs • Integrate AI agents and tools into digital acquisition and servicing experiences • Lead multifunctional product squads strategically while providing hands-on technical product leadership during critical delivery phases • Standardize and unify digital onboarding, origination, automated decisioning, document collection, and post-origination servicing • Ensure seamless transitions between consumer self-service and human-assisted experiences • Analyze user behavior and funnel metrics to improve conversion, self-service loan management, referrals, cross-selling, and refinancing • Expand omnichannel consumer engagement tools • Partner with Engineering, Marketing, Enterprise Product Management, Credit Risk, Legal, Compliance, Sales, and Operations • Coach, mentor, and develop Product Managers and establish career pathways and execution standards • Maintain composure and transparent communication during high-pressure pivots • Align teams around shared goals and lead teams through organizational change • Standardize cross-team workflows and establish scalable procedures • Identify talent, support coaching, and drive leadership development

🎯 Requirements

• 10+ years of product management experience delivering complex, consumer-facing digital products • 3–5 years in a Product Leadership capacity • Bachelor's degree in a related field or equivalent practical experience • Deep expertise in consumer lending, including Personal Loans, Mortgages/HELOCs, or debt consolidation/acceleration • Direct experience with Loan Origination Systems, servicing platforms, digital underwriting, and credit bureau integrations • Proven success consolidating fragmented product flows into seamless digital experiences with cross-selling capabilities • Strong technical depth, including reviewing API documentation, participating in architectural discussions, writing detailed specifications, and leading technical execution squads • Experience with digital, phone, SMS, email, and AI engagement channels • Robust understanding of lending compliance and regulatory requirements • Experience leveraging product analytics, A/B testing methodologies, and conversion rate optimization frameworks • Demonstrated excellence in trusted, steady leadership; focused and agile execution; outcome ownership; and growing people and capability • Must be eligible to work without H1-B visa transfer or sponsorship, or STEM-OPT visa sponsorship

🏖️ Benefits

• 401(k) with employer match • Medical, dental, and vision with HSA and FSA options • Competitive vacation and sick time off • Dedicated volunteer days • Wellness support through Employee Assistance Program, Talkspace, and fitness discounts • Up to $5,250 paid back on eligible education expenses • Pet care discounts • Financial support through the Achieve Care Fund • Six employee resource groups supporting diversity and inclusion • Hybrid and remote work opportunities • Bonus • Benefits