Lead Product Manager – Lending Digital Experience

🔥 3 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $190k - $220k / year

⏰ Full Time

🟠 Senior

🛍️ E-commerce

🦅 H1B Visa Sponsor

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Achieve

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💸 Finance

💳 Fintech

💰 $50M Debt Financing on 2023-06

Finance • Fintech

Achieve is a leader in digital personal finance, dedicated to helping individuals achieve better financial futures. The company provides a wide range of services focused on managing and reducing debt, including debt resolution, debt consolidation, and various loan options such as personal and home equity loans. Achieve also equips its users with tools like the Debt Payoff Calculator and educational resources to enhance financial literacy. With a mission to reduce debt-related stress, Achieve offers personalized solutions, innovative technology, and expert guidance to improve clients' financial health. Rated TrustScore 4. 8/5, Achieve has resolved over $19 billion in debt and funded over $11 billion in loans, positioning itself as a reliable partner in personal finance management.

📋 Description

• Own the roadmap and long-term vision for our digital application experiences. • Analyze user behavior, funnel metrics, and customer feedback to relentlessly optimize and elevate the current digital application process, driving higher conversion rates and customer satisfaction. • Standardize and unify the digital experience across our different loan products, ensuring a cohesive and intuitive set of interactions for our customers. • Design, test, and launch intelligent cross-sell capabilities within the digital application flow to maximize customer lifetime value without adding friction to the core application. • Partner closely with our phone sales and operations teams to build a fluid, omnichannel experience where a customer can seamlessly transition between self-serve digital tools and human assistance without losing context or progress. • Adapt and architect our digital experiences to interface efficiently with both internal AI agents and external AI agents, assisting or acting as a proxy for our human sales and support teams to ensure our platform is ready for next-generation automated interactions. • Collaborate with engineering, design, data science, compliance, and marketing teams to deliver high-quality products on time.

🎯 Requirements

• A minimum of 6 years of proven product management experience, successfully shipping and scaling consumer-facing digital products. • Background in fintech, consumer lending, or financial services is highly preferred, with a strong understanding of best-in-class financial consumer experiences. • Demonstrated experience building consumer-facing tools that integrate with complex internal and external systems. • Experience integrating with AI technologies is preferred. • Exceptional written and verbal communication skills, with a structured and rigorous thought process, leading to effective documentation for both technical and non-technical audiences. • Ability to drive success through definition of clear business outcomes, quick product iteration, and efficient prioritization. • Exceptional ability to leverage data to drive product decisions, identify friction points in a conversion funnel, and measure the success of new features. • Strong executive presence with the ability to influence without direct authority, aligning diverse stakeholders around a unified product vision. • CS degree or equivalent.

🏖️ Benefits

• 401 (k) with employer match • Medical, dental, and vision with HSA and FSA options • Competitive vacation and sick time off, as well as dedicated volunteer days • Access to wellness support through Employee Assistance Program, physical and mental health wellness programs • Pet care discounts for your furry family members • Financial support in times of hardship with our Achieve Care Fund • A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups