Lead Writer, Product – Education

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $140k - $155k / year

⏰ Full Time

🟠 Senior

✏️ Content Writer

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Acorns

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💳 Fintech

👥 B2C

Fintech • B2C

Acorns is a financial technology company that helps individuals save and invest their money through a variety of automated features. By using spare change from everyday purchases, Acorns offers a seamless way to start investing with its Round-Ups® feature and expert-built diversified portfolios. The company also provides additional services such as Acorns Later for retirement savings and Acorns Early for children's investment accounts. Acorns offers a smart money app with easy-to-use features designed to grow money skills among users, including a Bitcoin-linked ETF for cautious cryptocurrency exposure and ESG portfolios for sustainable investing. While Acorns is not a bank, it partners with financial institutions to offer Visa™ debit cards as part of their comprehensive financial service offerings.

📋 Description

• Set the standard for our voice: Own our voice and tone guidelines and set the bar for narrative clarity and empathy across every stage of the customer journey — from onboarding flows to error states and educational content. • Collaborate cross-functionally: Build end-to-end customer journeys where interface and language feel like one seamless, trusted conversation. • Make the complex feel simple: Transform dense financial mechanics and strict legal requirements into copy that's simple, transparent, and human. • Champion the customer: Relentlessly test copy, decode customer feedback, and refine our voice so that every interaction feels like genuine support — wherever someone is in their financial journey. • Drive the education agenda: Research and write in-app education that’s relevant and topical, keeping financial wellbeing top of the agenda. • Deepen the copy craft: Mentor writers and cross-functional partners, building on a culture that already understands the power of words.

🎯 Requirements

• 7+ years of UX and product writing experience: A portfolio that proves you can make complex systems feel simple, with range across microcopy, product flows, and long-form content. Experience in fintech, financial services, or edtech is a genuine plus — but what matters most is that you've written through complexity and owned your work. • A self-starter's instinct: You don't wait for a brief. You spot what needs writing, form a point of view, and bring people along with you. • A knack for teaching through content: You know how to build financial literacy through the product itself — turning in-app learning moments and articles into something people actually read, remember, and act on. • A craftsperson's eye: Deep care for the nuances of language, the rhythm of a button label, and the emotional state of a customer managing their money. • Mission-driven execution: Genuine optimism for societal change and a desire to tie your daily craft to a life's mission.

🏖️ Benefits

• Competitive salary and stock options • A comprehensive benefits package for you and your family • Flexible work location, hours, and paid time off • 401(k) matching • Monthly Acorns account contribution & GoHenry account for your family • Mindfulness and Financial Wellness resources, Headspace and Addition Wealth • Acorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstone's online training platform) • Roots Leadership Program for Emerging Leaders • Community week onsite gatherings and various virtual events • Talented and motivated team members who care deeply about one another, our mission, and our customers • The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.