Customer Success Manager – Google Energy Partnerships

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🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $110k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Acosta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

🤝 B2B

🛍️ eCommerce

🛒 Retail

💰 Venture Round on 2003-01

B2B • eCommerce • Retail

Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape.

📋 Description

• Drive End-to-End Marketplace Management: Monitor, benchmark, and optimize daily operations between Google Nest’s energy partnerships, internal sales operations, and strategic marketplace partners. Act as a dedicated Customer Success advocate to ensure flawless program execution and minimize shipping, inventory, and delivery friction. • Execute Marketplace Upsell Strategies: Coordinate collaboratively with account sales leads to proactively identify and close upsell opportunities to utility customers. Leverage our marketplace partners to drive revenue expansion while swiftly resolving operational issues as they arise. • Enable Partner Success: Support SPMs by ensuring DERMS and marketplace partners are fully equipped with the tools, training, and resources they need to successfully implement, manage, and scale our energy services (e.g., Rush Hour Rewards and Nest Renew). • Manage Promotional Campaigns: Project manage bespoke marketplace and energy partner promotional campaigns. Drive customer adoption and ensure shared engagement and revenue goals are consistently met across partner platforms. • Lead Account Planning & QBRs: Prepare comprehensive account plans and provide regular status updates to the sales team on key account progress. Ensure we are tracking towards (and exceeding) our CS and marketplace upsell goals, which includes developing and leading partner and internal QBRs for the largest direct and marketplace accounts. • Collaborate directly with marketplace partners and assigned utility accounts to unlock net-new business opportunities and drive upsell initiatives that directly support their comprehensive demand-side management (DSM) and broader energy service needs. • Evaluate channel and marketplace performance on a weekly basis to proactively identify and execute on new opportunities to increase sales and optimize conversion rates. • Drive end-to-end program launches and ongoing daily logistics by closely aligning internal technical and business resources with external marketplace partners. • Act as a Customer Success champion to ensure partnerships are consistently tracking toward shared goals, proactively resolving program delivery and operational issues in a timely fashion. • Align internal cross-functional teams and external partners to accurately forecast sales, secure adequate supply chain inventory for client needs, and develop cohesive marketing initiatives.

🎯 Requirements

• Minimum of 5 years of experience in a fast-paced environment (technology, consulting, or start-up), with a strong preference for backgrounds in clean energy technology, demand-side management (DSM), or Demand Response (DR). • Deep understanding of utility marketplaces, e-commerce platforms (e.g., AMC, Uplight), and two-step distribution models. • Proven ability to lead complex projects and drive operational alignment across cross-functional teams (sales, operations, finance) without direct supervisory authority. • Blended expertise in both Customer Success and Account Management, with a proven track record of driving revenue expansion and upselling within existing partner ecosystems. • Strong consultative and/or "Challenger" selling experience, demonstrating the ability to independently navigate and resolve complex commercial issues. • Exceptional executive presence; highly experienced in presenting, collaborating, and conveying strategic ideas to diverse clients at all levels, including C-suite stakeholders. • Motivated, proactive team player with innovative ideas to inspire customer loyalty and build unshakeable internal and external relationships. • Solid project management experience, including the ability to manage OpEx/T&E budgets, track pipeline ROI, and orchestrate high-impact industry events and sponsorships. • Highly analytical with a strong comfort level in data analysis, problem-solving, and utilizing metrics to guide commercial strategy. • Technical fluency across key platforms: Salesforce, Tableau, Excel, and Google Workspace (Docs, Sheets, Slides). • Experience collaborating seamlessly with technical, sales, and cross-functional operations teams. • Exceptional follow-up and follow-through, characterized by strong organizational skills and extreme attention to detail. • Adaptable and resilient; thrives in a dynamic team environment, willing to wear multiple hats, and eager to do what it takes to get the job done. • Outstanding written and oral communication skills.

🏖️ Benefits

• Medical, Dental, Vision, and Telehealth • Basic Life Insurance and AD&D • Voluntary Life Insurance • Short Term and Long Term Disability • Flexible Spending Account • Health Reimbursement Account • 401(k) match • Legal Insurance • Pet Insurance • Employee Assistance Program • Employee Discount Program • Tuition Assistance Plan • Paid Time Off and Company Paid Holidays