Customer Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Acquia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

☁️ SaaS

🏢 Enterprise

🛍️ eCommerce

💰 Secondary Market on 2018-08

SaaS • Enterprise • eCommerce

Acquia is a company that provides the Acquia Digital Experience Platform (DXP), which is built on the industry-leading Drupal open-source CMS. The platform is designed to help organizations manage their digital presence more effectively, with a suite of tools that include content management, SEO optimization, customer data management, and more. Acquia offers solutions for various industries, such as healthcare, government, and retail, to enhance their digital customer journeys. The platform integrates with over 80 tools, facilitating collaborative content creation and optimized delivery. Acquia is recognized as a leader in digital experience platforms and is committed to accessibility and customer success.

📋 Description

• Proactively prospect for and close new opportunities within your book of business • Own the entire customer relationship end to end, liaising with internal Customer Success and Support teams • Coordinate with internal teams to resolve customer issues • Ensure a positive overall customer experience while identifying and closing expansion opportunities

🎯 Requirements

• 1-2 years of experience in a customer-facing role • Ability to drive account retention and identify expansion opportunities with minimal oversight. • Strong teamwork, and cross-group collaboration skills; ability to present complex solutions within the context of specific business requirements. • Professional knowledge of MS Office (Word, Excel, PowerPoint) and experience with Salesforce.com or similar CRM tools. • Exceptional attention to detail and the ability to perform effectively under pressure.

🏖️ Benefits

• competitive healthcare coverage • wellness programs • take it when you need it time off • parental leave • recognition programs