Community Care Specialist

🔥 16 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Action Property Management

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

Action Property Management is a company specializing in providing comprehensive property management services with a focus on homeowner associations (HOAs). Based in Irvine, California, they offer customized plans that include innovative solutions for community management, encompassing both residential and urban developments, large-scale communities, new developments, and hotel residential properties. With over 35 years of experience, they emphasize building strong relationships with HOA boards and homeowners to ensure community engagement and thrive within the properties they manage. The company's approach is characterized by employing experienced professionals, state-of-the-art technology, and a commitment to maintaining high standards of transparency and customer service.

📋 Description

• Provide high-level customer service to clients and vendors • Assist with maintenance requests, accounting questions, and general questions via phone, chat, and email • Receive incoming calls while following scripts and meeting standards, handling 60–80 calls per day • Listen to voicemails and process them appropriately • Handle chats from residents • Process incoming emails from managers, vendors, and homeowners • Create work orders and relay them to vendors or managers • Return phone calls according to company policy • Take detailed messages, relay information, and enter notes • Communicate with managers regarding requests requiring special attention • Follow relevant Community Care standard operating procedures (SOPs) • Perform other tasks necessary for smooth operation of the Community Care Department

🎯 Requirements

• Must be 18 years of age • High school diploma or equivalent • General knowledge of Microsoft Outlook • General knowledge of office equipment such as a personal computer • Minimum typing speed of 30 wpm • At least 2 years of experience in a customer service call center environment • High level of customer service • Sound judgment • Excellent problem-solving skills • Ability to multitask in a fast-paced environment • Ability to read and interpret operating and maintenance instructions and procedure manuals • Ability to speak and enunciate clearly over the telephone • Excellent written communication skills • Personable, outgoing, and enthusiastic personality • Self-motivated and able to work independently • Ability to work prolonged periods sitting at a desk and working on a computer • Ability to constantly use a telephone and wear a headset • Must have a quiet designated work area and fast internet • Available to work all shifts within the department, between 7am-6pm PST

🏖️ Benefits

• Competitive pay • Career growth and advancement opportunities • Medical insurance • Dental insurance • Vision insurance • Pet insurance • 401(k) with company match • Life and disability support for qualifying team members • Paid vacation hours for qualifying team members • Paid sick time for qualifying team members • Company-observed holidays for qualifying team members • Investment in infrastructure, technology, training, and tools • Equal Opportunity Employer • Drug-free workplace