Product Content Specialist

🔥 2 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Actionstep

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

☁️ SaaS

💰 Venture Round on 2020-09

Legal • SaaS • Legal Services

Actionstep is a modern, adaptable law firm management platform that provides midsize law firms with tools to transform their practices into top-performing businesses. With features like document automation, client intake, workflow automation, and comprehensive legal accounting, Actionstep helps firms work efficiently, delight clients, manage profitability, grow sustainably, and oversee operations. The platform incorporates AI to streamline legal processes, improve time capture, client intake, filing, and administration, while safeguarding client and firm data. Actionstep supports various areas of law practice such as bankruptcy, family, and litigation law, and integrates with Microsoft Office 365 to enhance productivity across legal operations.

📋 Description

• Develop and maintain a deep understanding of Actionstep’s Legal Accounting product and services • Translate complex product information into simple, polished, and engaging content • Write user-friendly articles that meet target audience needs • Support and maintain in-app communications with the product • Partner with Product, Support, Customer Team, Development, and UX to document software workflows correctly and succinctly • Coordinate work with other writers and Support team members • Lead regular meetings with product managers, provide status updates, and drive accountability • Adhere to a strict release schedule and meet aggressive deadlines • Assist with help center strategy, content management discussions, and vision • Follow internal and Microsoft Style documentation guides and recommend improvements when appropriate • Build a comprehensive, organized, user-friendly knowledge base for the legal accounting product

🎯 Requirements

• Bachelor’s Degree in Technical Communication, Technical Writing, English, or another related field • 3-4 years of experience in technical or software content writing • Excellent communication skills that lead to positive team/collaboration experiences for all involved • Quickly grasp complex technical concepts, particularly around accounting principles, and make them easily understandable in text and accompanying screenshots • Excellent oral, written, analytic, and organizational skills • Comfortable working independently and being self-motivated while also performing as part of a team • High EQ and ability to connect with others easily • Positive, self-motivated, self-managed, and a finisher • Comfortable with Zendesk, Microsoft Office, Pendo, Notion, Asana, and HTML to create, maintain, and host content • Familiarity with SaaS, agile development and AIDLC • Experience creating online help files, knowledge base articles, and release notes for software products • Experience with accounting, billing, or financial software is a significant advantage • Preferred: Master’s degree in Technical Communication, Technical Writing or English • Preferred: 5-6+ years of experience in technical writing • Preferred: Proficiency in Zendesk, Microsoft Office, Pendo, CSS, and HTML • Preferred: Experience in the law firm management and accounting industry • Comfortable with giving and receiving constructive feedback • Excellent time management skills

🏖️ Benefits

• Robust medical, dental, vision offerings • 401K with company match • Flexible working and PTO • Take your birthday off • Frequent team building events • Fantastic training and development opportunities