Customer Care Specialist I

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Acuity International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🏛️ Government

🔐 Security

Healthcare Insurance • Government • Security

Acuity International is a leading provider of comprehensive solutions designed to sustain mission continuity and stability for government and enterprise organizations. Delivering services in occupational health, disaster response, construction management, and security, Acuity International addresses complex needs, including emergency care, munitions response, and global health services. With a commitment to humanitarian assistance, Acuity aids in alleviating human suffering and promoting self-reliance among vulnerable populations, ensuring effective responses to crises around the world.

📋 Description

• Provide administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit • Coordinate with examinees and network providers to schedule employment-related examinations • Follow different protocols for each program • Adheres to program specific protocols, processes, and policies • Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client • Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process • Contact examinees and facilities to schedule requested examinations • Contact providers regarding missing or incomplete examination results • File, scan, and retrieve exam results to include laboratory, medical, and final determinations • Consistently provides professional and gracious customer service • Processes inbound and outbound phone calls, faxes, email, and mail • Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager • Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines • Handles all medical and drug screen results compliant to HIPAA standard practices • Other duties as assigned • May participate in interdepartmental project groups or task forces • May assist other departments with routine administrative duties • Performs duties in a safe manner; follows the corporate safety policy • Participates and supports safety meetings, training, and goals • Ensures safe operating conditions within area of responsibility • Encourages co-workers to work safely • Identifies “close calls” and/or safety concerns to supervisory personnel • Maintains a clean and orderly work area • Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards • May serve on the OSHA VPP, Safety, and Wellness Committees

🎯 Requirements

• High School Diploma or equivalent • Customer service experience • Able to work a flexible schedule to accommodate work requirements • Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms • High level of organization and detail oriented • Dependability • Good written and oral communication skills • Must be able to pass a background check and drug screen. • 1 year of office experience (preferred) • Experience with medical terminology (preferred) • Call Center Experience (preferred)