Customer Service Partner

Job not on LinkedIn

🔥 44 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Minor Hotels Europe and Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

👥 B2C

💰 Post-IPO Equity on 2018-05

B2C • Hospitality • Travel

Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers.

📋 Description

• Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency. • Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners • Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution • Responsible for managing collection of past due invoices and other policy items for assigned portfolio • Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production • Support implementation of Voice of the Customer initiatives in the region

🎯 Requirements

• Bachelor’s Degree preferred • 1-2 years of Customer service or administrative experience • Spanish speaking is a plus • Highly computer literate with proficiency in Word, Excel and similar software. • Exceptional internal & external client service mentality • Excellent trouble shooting skills • Ability to assimilate and apply information from multiple functions • Excellent written and verbal communication skills • Excellent technical and analytical skills • Proven ability to manage multiple work functions in a high volume setting • Self motivated & team player • Strong people skills and ability to manage external customers including broker partners and internal agents • High level of organization • High level of computer literacy with an ability to quickly acclimate to new systems. • Prior customer service experience • Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and intergrating AI into everyday business processes (Generative) Artificial Intelligence or GenAI or AI Data Analysis (Microsoft) Copilot ChatGPT

🏖️ Benefits

• Competitive compensation • Annual bonus eligibility and/or commission structure opportunities • 401(k) discretionary match of up to 6% • Flexible work schedules • Health and wellness benefits • Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off • Tuition Reimbursement • Family care resources, including fertility and adoption benefits