Hosting and Support Specialist

🔥 20 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Poetic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

🛍️ eCommerce

🌐 Web 3

eCommerce • Web 3 • Marketing

Poetic is a company that empowers property professionals by delivering customized websites, personalized digital marketing strategies, and compelling branding that effectively convey their unique stories. They provide a cohesive suite of services, from bespoke website development and quick-launch templates to consistent brand application and technology integration, all aimed at enhancing digital platforms and driving client success.

📋 Description

• Website Customer Support: Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system. • Website Template Spin-Up: Use our Poetic templates to create websites tailored to each client's provided content. Proactively identify content gaps and communicate needs to client and internal stakeholders. • Collaboration and Quality Assurance: Work closely with internal teams to ensure the quality and functionality of each template application. Engage in QA processes, always seeking ways to enhance the final product for the client. • Customer service: With a customer-centric mindset, actively communicate status, road blocks, and suggestions to the client. • Continuous Improvement: Identify any pain points in the support or migration process and recommend process or product improvements wherever possible.

🎯 Requirements

• Prior experience with website content management systems, a plus but not required. • A keen eye for detail, ensuring every project reflects our commitment to excellence. • A genuine eagerness to learn and expand one's skill set. • Exceptional time management abilities, juggling tasks and prioritizing effectively. • A natural inclination towards customer service, always putting our client's needs first. • The ability to adapt and grow within a dynamic and fast-paced environment.

🏖️ Benefits

• Competitive salary • Comprehensive training and support