Customer Care Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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World Travel Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🤝 B2B

👥 B2C

B2B • B2C • Travel

World Travel Holdings is a leading travel company that specializes in providing a wide range of vacation experiences, including cruises, resort vacations, and car rentals. The company offers opportunities for individuals to start a travel franchise and work from home, capitalizing on the growing demand for travel services. With a strong portfolio of partnerships with top leisure travel providers, World Travel Holdings is recognized for its commitment to creating memorable travel experiences for its customers.

📋 Description

• Handle inbound service and reservation calls with professionalism and care • Resolve customer requests efficiently, aiming for one-call resolution whenever possible • Process changes to existing reservations accurately and in a timely manner • Use internal tools and resources to independently assist customers • Navigate multiple systems while chatting, emailing, and speaking with customers • Remain responsive and available during scheduled work hours • Meet or exceed performance, quality, and productivity goals • Participate in team meetings and continuous training to stay informed and educated.

🎯 Requirements

• Schedule Adherence: Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs. • Service-Oriented: Ability to consistently deliver exceptional customer service by resolving issues efficiently, aiming for one-call resolution, and maintaining a high level of attention to detail. • Tech Savvy: Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office. • Communication: Ability to communicate through all mediums (verbal, listening, written) and confidence to make outbound, follow-up calls to customers. • Receptive: Open to receive coaching feedback through regular meetings and apply learnings. • Dexterity: Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift. • Work From Home: Self-motivated and adaptable to succeed in a structured virtual call center with reliable cable or fiber optic internet (at least 5.0 Mbps upload / 10 Mbps download). • Workspace: Must have a private, distraction-free workspace where you can focus.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Company-paid life and disability insurance • 401(k) with discretionary company match • Paid time off and holidays • Travel discounts and employee perks • Employee Assistance Program (EAP) • Professional development and learning opportunities