Customer Care Specialist

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Koala Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Koala Health is a company dedicated to simplifying pet medication by providing a seamless service that verifies prescriptions, sorts and packages medications, and delivers them directly to customers without any service or shipping fees. Specializing in vet-approved medications and health products, Koala Health ensures pet owners have easy access to necessary treatments such as heartworm prevention, flea and tick control, allergy relief, and digestive health supplements. With a focus on convenience and reliability, Koala Health partners with veterinarians to ensure pets receive the best care possible. Customers can enjoy significant savings on their first orders with various promotional codes and join a community committed to the wellbeing of pets.

📋 Description

• Assist customers by phone and email with questions about products, services, and orders • Manage inbound and outbound calls and emails professionally, empathetically, and carefully • Anticipate pet owners’ needs and proactively offer helpful solutions • Own customer concerns and resolve issues from start to finish • Deliver a best-in-class customer experience in a fast-paced environment • Provide clear, patient technical support for customers navigating the website • Treat each interaction as an opportunity to create a delightful experience • Assist with order updates and customer questions across chat, email, and phone • Escalate feedback to support continuous improvement

🎯 Requirements

• High school diploma or equivalent • Two or more years of customer service experience • At least one year of experience in veterinary care, healthcare, or a related medical setting • At least six months of professional experience using computers and web-based tools • Reliable and consistently available Monday through Friday, 9:30 a.m.–6:00 p.m. ET • Comfortable working in a virtual, fast-paced environment and assisting customers by phone throughout the shift • Excellent verbal and written communication skills • Strong attention to detail, sound judgment, and a customer-first mindset • Broadband internet via DSL, cable, or fiber to home, with minimum 10 Mbps download and 5 Mbps upload contracted speed • Private, distraction-free home work environment with full attention devoted to customers during work hours • Must reside in the United States • Must be authorized to work without employer sponsorship • Preferred: 2+ years of relevant phone or email customer service experience within healthcare • Preferred: Experience working remotely/virtually • Preferred: Experience working in veterinary/pet care • Preferred: Demonstrated ability to work as a team member • Animal lover is a plus, not required

🏖️ Benefits

• Meaningful mission helping modernize pet health • Remote-first culture built on flexibility and trust • Competitive base salary with performance-based incentives • Medical, dental, and vision insurance with partial dependent coverage • Generous PTO • 401(k) plan • Supportive, close-knit team that celebrates wins and learns fast