Senior Director, Partner Account Management – North America

🕒 March 27

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Acumatica

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💸 Finance

💰 $25M Series C on 2018-06

SaaS • Enterprise • Finance

Acumatica is a leading provider of cloud-based Enterprise Resource Planning (ERP) software, offering a comprehensive suite of business management applications. Their platform is designed to help midmarket companies streamline operations and improve efficiency through integrated solutions for financial management, construction, distribution, manufacturing, and retail management. Known for its exceptional usability and flexible licensing options, Acumatica provides tools that empower collaboration, automation, and real-time insights across multiple business departments. Their solutions are industry-focused, helping companies connect and manage every aspect of their business in the cloud, enabling growth and innovation through modern, cross-module workflows.

📋 Description

• Drive outcomes across our most strategic partners • Deliver strong, consistent revenue growth across major partners while maintaining a customer-first approach • Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes • Improve partner productivity and performance above the broader ecosystem • Lead, coach, and develop a team of 3–6 Major PAMs • Set a high bar for account management, planning, and execution • Help each team member grow into a stronger, more strategic operator • Build and maintain strong relationships with partner executives, including C-suite • Stay closely connected across sales, delivery, and leadership within each partner • Act as an executive sponsor on key deals and for strategic end customers • Lead the annual planning process with each major partner • Ensure plans are clear, measurable, and tied to growth and customer outcomes • Hold both the team and partners accountable to execution • Raise the quality and consistency of QBRs across the team • Participate directly in the most important partner reviews • Drive forecast accuracy and pipeline quality across major partners • Ensure clear visibility into risks and opportunities • Represent the needs of top partners within Acumatica. • Influence programs, product, and go-to-market based on partner feedback.

🎯 Requirements

• Bachelor’s degree in Business, Management, or related field required • MBA or advanced degree preferred • 10+ years of people leadership experience leading teams in partner management, account management, or similar roles • Experience working with complex B2B solutions (ERP experience strongly preferred) • Deep expertise managing and growing strategic partner relationships • Strong operator—comfortable with planning, forecasting, and driving accountability • Able to work effectively at the executive level, both internally and with partners • Direct sales experience is a plus.

🏖️ Benefits

• healthcare benefits (medical, dental and vision insurance for you and your dependents) • employer paid Short-Term/Long-Term Disability and Basic life coverage • 401(k) plan with company match • Flexible time off • sick and safe leave