Client Services Agent

🔥 12 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Enroll, educate, and support Acumen clients throughout their lifecycle • Support employers and employees during enrollment • Process paperwork and manage electronic communications • Perform accurate data entry across multiple databases • Establish, foster, and grow relationships with clients and program contacts • Stay current on program rules, regulations, and implementation requirements • Explain rules and requirements to internal and external stakeholders • Act as a liaison between clients and Acumen departments • Receive, research, and resolve client inquiries within contractual timeframes • Ensure compliance with state and federal guidelines • Manage escalated issues involving client families and states • Develop strategies supporting program growth through marketing, education, and community outreach • Collaborate with internal departments to address issues effectively • Manage fluctuating call and email volumes • Provide customer service via phone and electronic communication • Work assigned hours and occasionally support weekends, weeknights, and holidays • Support Acumen's cybersecurity posture by following policies, procedures, standards, and guidelines • Perform other related duties as assigned

🎯 Requirements

• At least one year of experience with data entry • Prior experience in customer service and/or client relations • High school diploma or equivalent with some college preferred (or equivalent work experience) • Ability to work independently with limited supervision • Effective communication and problem-solving skills • Ability to work in a fast-paced environment • Ability to handle fluctuating inbound and outbound call volume • Flexible schedule, including weekends, weeknights, and holidays • Experience working with multiple applications simultaneously • Knowledge of Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs • Ability to prioritize competing requests and meet multiple deadlines • Professional oral and written communication skills • Attention to detail and critical thinking skills • High integrity, organizational skills, time management, and task orientation • Ability to handle complex clients • Willingness to obtain certain state-required certifications • Ability to travel, including overnight travel, if required by the program • Valid driver's license and automobile insurance within the state of residence, if required by the program • Ability to provide a secure remote workspace with high-speed internet when applicable • Ability to maintain confidentiality • Ability to interact effectively with diverse clients, state entities, colleagues, and customers • Ability to work under stressful conditions and handle multiple assignments with specific deadlines

🏖️ Benefits

• Fully remote work arrangement, while residing in the St. Louis, MO area • Flexible schedule, including potential flexibility for weekends, weeknights, and holidays • Opportunity to obtain certain state-required certifications • Secure remote workspace with high-speed internet when applicable • Training and public speaking opportunities • Work accommodations available as required