Content Management and Operations Lead, Drupal

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $110k - $155k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Ad Hoc LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Ad Hoc LLC is a technology consulting firm that modernizes digital government services through human-centered design, platform and mobile development, and systems transformation. The company specializes in data interoperability, API infrastructure, DevOps and cybersecurity practices, and AI-driven/agentic automation to help federal, state, and local agencies scale services, reduce costs, and improve user experiences. Notable work includes large-scale Medicare enrollment processing, the VA Health and Benefits mobile app, and enabling access to billions of health claims via modern APIs.

📋 Description

• Directly manage and supervise a team of content specialists, including assigning work, establishing priorities, coaching, performance feedback, evaluations, and professional development • Oversee daily content management operations, intake, prioritization, workload distribution, quality assurance, and publication across the public website and intranet • Manage staffing capacity, resource allocation, workload distribution, and operational coverage • Establish performance expectations, monitor productivity and quality metrics, identify gaps, and implement improvements • Serve as the program’s Drupal content management subject matter expert • Oversee Drupal content types, fields, taxonomies, media libraries, menus, navigation, layouts, editorial workflows, moderation states, and user permissions • Maintain and administer website content, including redirects, metadata, menus, and page layouts • Develop, document, implement, and enforce content governance standards, publishing procedures, editorial workflows, and SOPs • Ensure content and templates comply with Section 508 and WCAG 2.x standards; oversee testing, resolution, and remediation • Lead training for government stakeholders and content coordinators on Drupal authoring, information architecture, accessibility, usability, and publishing practices • Manage content planning and operational delivery for redesigns, feature launches, content migrations, and communications campaigns • Partner with design, development, and program leadership on content requirements, content models, and website enhancements • Oversee site search metadata, taxonomy, configuration, and optimization • Use web analytics and operational metrics to evaluate effectiveness and drive improvements • Coordinate confidential and time-sensitive publishing, including regulatory announcements and bank closing events • Collaborate with development, DevSecOps, design, QA, and third-party teams on releases, incidents, upgrades, and operational activities • Maintain team assignments, deliverables, and documentation using Jira, Confluence, or approved tools; contribute to status, SLA, and performance reporting • Lead operational planning, participate in Agile ceremonies, and coordinate cross-functional content delivery • Identify operational risks, resource constraints, quality concerns, and workflow inefficiencies • Drive continuous improvement in publishing efficiency, governance, team effectiveness, and digital presence

🎯 Requirements

• 5+ years of experience in web content operations or content management for large, public-facing websites • Demonstrated experience directly supervising employees or managing content publishing teams • Experience managing team performance, assigning and prioritizing work, coordinating staffing resources, providing employee feedback, and maintaining accountability for operational delivery • 3+ years of hands-on experience administering or building content within Drupal 9, 10, or 11 • Experience with Drupal content types, fields, taxonomies, Views, media management, menus, Layout Builder or Paragraphs, content moderation, editorial workflows, and user roles and permissions • Strong working knowledge of HTML and CSS • Working familiarity with JavaScript sufficient to troubleshoot rendered content and template-related issues • Experience implementing and maintaining Section 508 and WCAG accessibility standards • Hands-on testing using assistive technologies such as NVDA, JAWS, or VoiceOver • Experience developing, implementing, and enforcing content standards, editorial workflows, publishing procedures, and SOPs • Experience managing content operations against established SLAs • Experience using web analytics platforms such as Google Analytics 4 (GA4) or equivalent tools • Experience with site search configuration and optimization • Experience working within Agile delivery environments using Jira, Confluence, or equivalent tools • Strong organizational and problem-solving skills • Excellent written, verbal, leadership, and interpersonal communication skills • Ability to obtain and maintain the required federal background investigation and Public Trust suitability determination • Must meet applicable contractual citizenship or lawful permanent residency requirements • Preferred: Acquia Certified Drupal Site Builder certification or equivalent Drupal certification • Preferred: Experience supporting federal government websites, particularly financial regulatory agencies • Preferred: Familiarity with IDEA, OMB Memorandum M-23-22, and USWDS • Preferred: Experience administering Drupal within a FedRAMP-authorized hosting environment • Preferred: Familiarity with Git-based Drupal configuration management and CI/CD release workflows • Preferred: Experience with structured content, content strategy, information architecture, and federal plain-language standards • Preferred: Experience managing digital assets and PDF accessibility remediation using Adobe Acrobat or equivalent tools

🏖️ Benefits

• Company-subsidized health, dental, and vision insurance • Flexible PTO • 401K with employer match • Paid parental leave after one year of service • Employee Assistance Program