Patient Care Coach

🔥 49 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Provide one-on-one mentoring and coaching to patients on PAP, CGM, and other applicable device technologies • Educate patients on device use, benefits, maintenance, and therapy adherence • Use motivational interviewing, cognitive-behavioral techniques, and desensitization strategies • Provide emotional encouragement and empathetic patient support • Monitor adherence and usage data through device software and apps • Provide feedback, motivation, and interventions based on adherence trends • Follow up with patients regarding compliance issues, equipment troubleshooting, and provider appointments • Document patient interactions, device data, and communications in the EMR system • Maintain payer, authorization, coverage limitation, and requalification records • Ensure documentation meets billing, compliance, and internal reporting standards • Collaborate with branches, clinical staff, resupply teams, physician offices, internal teams, and external partners • Obtain and document physician-office follow-up notes for billing and adherence • Educate internal teams and external partners on documentation and adherence standards • Participate in team meetings, training, compliance education, and continuing education • Share knowledge and mentor team members • Handle call volumes and update records in real time • Perform other related duties supporting patient care and organizational goals

🎯 Requirements

• High school diploma or equivalent required • Associate’s degree in healthcare administration, Business Administration, or related field preferred • Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry • Experience in healthcare organizations, pharmacies that routinely bill insurance, diabetes, medical supplies, HME, pharmacy, or Medicare-certified healthcare services • Foundational knowledge of chronic conditions supported by DME, including sleep apnea, diabetes, and respiratory disorders • Familiarity with device compliance reporting tools, data analytics platforms, and remote monitoring technologies • Technical aptitude for understanding device functionality, troubleshooting issues, and interpreting usage data • Proficiency in Microsoft Office, digital tools, apps, EMR systems, and telehealth platforms • Understanding of HIPAA regulations and commitment to patient confidentiality • Strong analytical, decision-making, verbal, and written communication skills • Ability to manage multiple tasks, prioritize effectively, and adapt to changing workflows • Must be able to lift 30 pounds as needed • Company-conducted background check required for all roles • Clinical roles require valid licensure/certification, where applicable

🏖️ Benefits

• Support, Development, and Advancement Opportunities • Competitive Compensation and Incentives • Comprehensive Total Rewards & Benefits • Industry-Leading Care & Innovation • Medical, dental, and vision coverage • 401(k) with company match • Paid Time Off Plans including 6 paid holidays • Employee Stock Purchase Plan • Paid Parental Bonding Leave • Short and Long-term Disability Insurance • Life and AD&D Insurance • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • CVS Minute Clinic and Teledoc access • Spousal Advantage Reimbursement Plan • Identity Theft Protection and Legal Plan

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