Associate Technical Consultant

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

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Aderant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

⚖️ Legal

💼 Consulting

☁️ SaaS

Legal • Consulting • SaaS

Aderant is a global provider of legal business management and practice management software that helps law firms run and modernize their back-office operations. The company offers cloud-based SaaS platforms and applications — including practice management, time & billing (iTimekeep), billing delivery (BillBlast), compliance (Onyx/OCG), recruiting, calendaring/docketing, analytics (Stridyn), and AI-driven work-to-cash automation — designed for large professional services and law firms. Aderant emphasizes AI, cloud transformation, security (SOC 2), and integrations to improve billing accuracy, compliance, financial operations, and operational efficiency for law firms worldwide.

📋 Description

• Work with clients to define requirements, conduct needs analysis, determine project specifications, identify solutions, and implement recommendations • Serve as the primary liaison between the company and client, building rapport and relationships • Maintain notes and communication channels regarding project progress with clients and internal resources • Convey customer feedback to product development staff • Resolve client questions or problems by phone or internet involving system configuration/setup, product functionality, and bugs/enhancements • Provide product and technical support, answering complex questions about functionality and product usage • Program updates to custom logic and update system mappings/configurations according to specific requirements • Keep customers informed about issue progress/status and resolution • Troubleshoot and resolve externally reported application issues • Conduct follow-up, testing, and troubleshooting • Refer issues appropriately to other departments and quality assurance areas • Promote and maintain a high-quality, professional, service-oriented company image

🎯 Requirements

• Bachelor’s degree in Computer Science, Finance, or related degrees • 1–2 years of experience with impact analysis, requirements gathering, and user acceptance testing • Proficiency in Microsoft SQL and Microsoft SQL Server Management Studio or similar tools • Object-oriented programming or scripting, preferably JavaScript and C# • Ability to create and modify queries to extract and update data using IsNull, Coalesce, variables, unions, and joins • Excellent writing, editing, interpersonal, and communication skills • Proficient PC skills for testing, troubleshooting, call logging, and product configuration • Good troubleshooting, problem-solving, and logic skills • Must enjoy working with external clients • Must enjoy teamwork and collaboration to review and find effective solutions and resolutions • Professional appearance and presentation required • Salesforce or comparable support ticketing system experience is a plus

🏖️ Benefits

• Culture of innovation, collaboration, and personal growth • Diverse teams encouraged to bring their whole selves to work