Director, Professional Services

🕒 July 28

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aderant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

⚖️ Legal

💼 Consulting

☁️ SaaS

Legal • Consulting • SaaS

Aderant is a global provider of legal business management and practice management software that helps law firms run and modernize their back-office operations. The company offers cloud-based SaaS platforms and applications — including practice management, time & billing (iTimekeep), billing delivery (BillBlast), compliance (Onyx/OCG), recruiting, calendaring/docketing, analytics (Stridyn), and AI-driven work-to-cash automation — designed for large professional services and law firms. Aderant emphasizes AI, cloud transformation, security (SOC 2), and integrations to improve billing accuracy, compliance, financial operations, and operational efficiency for law firms worldwide.

📋 Description

• Lead delivery operations and customer implementations for the Expert and Sierra product lines across cloud and on-premise deployments • Report to the Senior Director of North America Services and serve as a key member of the Professional Services leadership team • Define operational goals, strategic initiatives, and organizational priorities supporting growth, profitability, and customer success • Lead day-to-day operations for Professional Services delivery teams • Build and scale a high-performing services organization focused on quality, efficiency, accountability, and customer satisfaction • Collaborate with Sales, Product Management, Product Development, Support, and Customer Success • Manage strategic customer relationships and executive-level communications • Drive revenue, utilization, margin, forecasting, and operational performance targets • Develop repeatable methodologies, governance standards, and best practices • Monitor operational metrics and KPIs including billable utilization, project profitability, resource forecasting, customer satisfaction, delivery performance, and project health • Improve scalability, automation, and operational efficiency • Establish project governance, escalation, and risk management practices • Drive accountability and transparency through dashboards, reporting, and project management tools • Lead continuous improvement initiatives • Partner on go-to-market strategies, implementation planning, and customer engagement models • Support resource planning, staffing strategies, and talent development • Mentor, coach, and develop Professional Services managers, consultants, and project leadership teams

🎯 Requirements

• Proven leadership experience managing Professional Services, Consulting, or Implementation teams within enterprise software or technology organizations • Demonstrated success driving operational excellence, organizational change, and scalable delivery practices • Experience leading enterprise software implementations in cloud and/or on-premise environments • Strong understanding of Professional Services operational metrics, forecasting, utilization management, and delivery governance • Experience implementing project management methodologies, tools, and best practices that support efficient and repeatable service delivery • Excellent communication, collaboration, and stakeholder management skills, including experience working with executive leadership and strategic customers • Strong customer-centric mindset with a passion for delivering successful implementations and high levels of client satisfaction • Ability to lead cross-functional initiatives and influence outcomes across multiple business areas • Experience within the legal technology industry or professional services market is preferred • Experience with financial management, ERP, or business management software solutions is preferred

🏖️ Benefits

• Culture of innovation, collaboration, and personal growth • Diverse and inclusive workplace encouraging employees to bring their whole selves to work