Energy Advisor – Customer Care Agent

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🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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AdNet/AccountNet Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1990

🎯 Recruiter

🏛️ Government

🤝 B2B

Recruitment • Government • B2B

AdNet/AccountNet Inc. is an 8(a), WOSB, LGBTE and WBE-owned human capital management and staffing firm founded in 1990 and based in Baltimore, MD. The company provides government and commercial staffing, executive search, placement of consultants and contractors, and talent-acquisition services for remote and onsite roles. AdNet emphasizes people, adaptable processes, and successful placements (its “P3” formula), and also engages in community outreach, podcasts, and scholarship initiatives.

📋 Description

• Process energy incentive applications, reviewing for eligibility. • Provide inbound and outbound support to applicants and program participants via phone and online chat • Perform back-office processing in support of utility clients and their customers • Achieve daily, weekly, and monthly performance metrics and quality standards • Maintain confidentiality of client and customer information • Perform data-intensive tasks accurately while meeting deadlines • Adapt quickly to process changes and contribute to team problem-solving efforts

🎯 Requirements

• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) • Strong data entry skills and attention to detail; ability to type 45–50 WPM • Excellent analytical, writing, and communication skills • Ability to collaborate effectively with internal staff, clients, and vendors • Strong problem-solving skills and the ability to analyze situations and recommend solutions • Flexible and adaptable, able to handle multiple priorities in a fast-paced environment • Positive attitude, high energy, and enthusiasm for helping program participants • Ability to work independently and in a team environment • High school diploma or GED • Excel and database navigation skills are required