Bilingual Monitoring Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +22 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ADT

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1874

🔐 Security

👥 B2C

Security • B2C • Smart Home

ADT is a leading provider of smart home security solutions, offering a wide range of products and services designed to enhance safety and security for homes and businesses. For over 150 years, ADT has been dedicated to protecting communities with 24/7 professional monitoring, advanced security systems integrated with Google Nest products, and customizable packages to suit various needs. Their services include home and business security systems, health and senior safety technologies, and mobile apps that allow users to control and monitor their security systems conveniently.

📋 Description

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. • Paying attention to detail while documenting alarm handling procedures within the alarm screens. • Completing alarm processing in accordance with departmental procedures. • Receiving inbound calls and relaying important information about life-safety systems and services, including updating customer accounts and solving billing questions. • Supporting ADT customers by problem solving, de-escalating customer issues and resolving account issues. • Providing technical support and troubleshooting devices across ADT systems. • Helping customers understand the ADT noble purpose and providing customer lifestyle solutions. • Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

🎯 Requirements

• Fluency in written and oral forms of both English and Spanish in a professional capacity is required • High school diploma or equivalent required • Minimum of one (1) year of customer service experience required • Technical aptitude, problem solving skills and ability to prioritize multiple items at once • Ability to be licensed in multiple states

🏖️ Benefits

• Paid virtual training – some in-person attendance may be required based on business needs. • VDI training requirements: • Designated place to work from home • High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC • At least 25mbps to of internet to download and 15mbps to upload • Full benefits on the 1st of the month after 31 days of employment • Casual, yet energetic and engaging work environments • Medical, Dental, Vision, 401(k) with employer matching • Paid vacation time (We all need to recharge) • Tuition reimbursement, employee referral bonuses • Potential opportunities to work from home based on business needs • A culture of coaching, development and career growth opportunities